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Front Office Operations Manager

2 months ago

Anaheim California, United States Holiday Inn & Suites Anaheim Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn & Suites Anaheim. As a key member of our hotel's management team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities:

  • Manage front office operations, including guest check-in, check-out, and room assignments.
  • Supervise front desk staff, providing guidance, coaching, and training to ensure excellent guest service.
  • Monitor and analyze front office financial performance, identifying areas for improvement and implementing strategies to increase revenue.
  • Develop and implement effective marketing and sales strategies to drive occupancy and revenue growth.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experience.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Perform other duties as assigned by management.

Requirements:

  • 2-5 years of experience in hotel front office management.
  • Associate's or Bachelor's degree in Hospitality or related field.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong analytical and financial management skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Discounts on hotel stays and other perks.