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Bilingual Front Office Coordinator
2 months ago
We are seeking a highly skilled and organized Bilingual Front Office Receptionist to join our team at Progress Speech & Language Center. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in Microsoft Office Suite.
Key Responsibilities- Welcome and greet clients, therapists, and visitors in a professional and friendly manner.
- Schedule appointments in person or by telephone, ensuring optimal client satisfaction and provider time utilization.
- Manage client appointments, notify providers of client arrival, and review service delivery compared to schedule.
- Comfort clients by anticipating their anxieties, answering questions, and maintaining a clean and organized reception area.
- Ensure availability of treatment information by filing and retrieving patient records.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Obtain revenue by recording and updating financial information, recording and collecting patient charges, and controlling credit extended to patients.
- Maintain business office inventory and equipment by checking stock, anticipating needed supplies, and scheduling equipment service and repairs.
- Help patients in distress by responding to emergencies.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures, reporting needed changes, and contributing to team effort.
- High School Diploma or GED
- 1-3 years of previous medical/therapy front office reception experience
- Previous use of Central Reach, helpful but not required
- Proficient in Microsoft Office Suite
- Ability to quickly learn and adapt to therapy software
- Bilingual - Spanish
- Mandated Child Abuse/Neglect Reporter
- First Aid/CPR training
- Multi-tasking, flexibility, polite and friendly telephone skills, exceptional customer service, time management, excellent organizational skills, attention to detail, scheduling, word processing, professionalism, quality focus, and ability to handle various pressures.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.