Service Coordinator

4 weeks ago


Minneapolis, Minnesota, United States Legendary Home Services Parent LLC Full time
Job Summary

We are seeking a highly organized and customer-focused Service Coordinator to join our team at Legendary Home Services Parent LLC. As a key member of our service delivery team, you will play a vital role in ensuring the efficient delivery of our services to customers across Minnesota.

Key Responsibilities:

  • Receive and process service requests from customers via phone, email, or online portals, demonstrating exceptional customer service skills.
  • Gather accurate and detailed information from customers regarding their service needs, documenting relevant information in our system.
  • Schedule and dispatch technicians based on availability, skill set, and proximity to ensure timely response to service requests.
  • Maintain clear and effective communication with customers regarding technician arrival times, any delays or changes, and service updates.
  • Monitor technician schedules and work progress to ensure efficient utilization of resources and prompt completion of service jobs.
  • Prioritize service requests based on urgency, customer preferences, and technician availability, while considering business objectives.
  • Coordinate with technicians to provide necessary job details, including customer information, service requirements, and any special instructions.
  • Track and update service job statuses in our system, ensuring accurate documentation and maintaining organized records.
  • Assist with managing inventory levels of parts and supplies, coordinating with the warehouse team to ensure adequate stock availability.
  • Handle customer inquiries, concerns, and complaints promptly and professionally, resolving issues to maintain high customer satisfaction.
  • Collaborate closely with the service manager, technicians, and other team members to address any operational challenges and ensure efficient service delivery.

Requirements:

  • Proficient computer skills, including experience with service dispatch software, CRM systems, and Microsoft Office Suite.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and sound decision-making.
  • Strong attention to detail and accuracy in data entry and documentation.
  • Flexibility to adapt to changing priorities and work schedules, including evenings and weekends if required.
  • Knowledge of local geography to effectively schedule technicians based on service locations.
  • Ability to work collaboratively within a team environment, promoting a positive and supportive work culture.
  • High school diploma or equivalent.

Why Work with Us:

  • We offer a positive team culture, ongoing training, and a supportive work environment where your contributions are recognized and rewarded.
  • Competitive compensation, performance incentives, flexible scheduling, and comprehensive health benefits.
  • Opportunities for growth and development, with a focus on supporting our team members in their careers.

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