Delivery Excellence Manager, Customer Success

4 days ago


Boston, Massachusetts, United States OfferFit Full time
Transform Marketing Technology:
OfferFit is revolutionizing A/B testing with AI-powered solutions, empowering lifecycle marketers to test and improve campaign performance faster than ever before. We're seeking a seasoned Manager, ML Engagement Management to join our growing Implementation team.

This role offers a unique opportunity to lead the AI transformation in marketing technology today, driving strategic decisions, and championing best practices in a rapidly evolving environment. As an expert in technical program delivery and process engineering, you will own all phases of OfferFit use case delivery, working closely with implementation engineers, customer executives, marketers, and IT stakeholders.

We're looking for a talented individual who can build trust-based relationships with external partners, combine empathy with direct conversations, and structure plans to achieve execution. The ideal candidate must be fluent in English, both written and verbal, and able to travel up to 10-15% for quarterly gatherings, team workshops, and industry events.

Compensation Package:
The base salary range for this position is $146,000 - $160,000 per year, plus bonus ranging $21,000-$23,000, with eligibility for additional benefits, including medical, financial, and equity options.

About the Job:
In this role, you will:
  • Develop and implement strategies for delivering OfferFit use cases
  • Collaborate with cross-functional teams to drive product development and marketing efforts
  • Lead the development of process playbooks and best practices for delivery excellence
  • Identify and mitigate potential project risks
  • Build and maintain relationships with key stakeholders at OfferFit customers

Requirements:
To succeed in this role, you will need:
  • Strong technical skills, with experience in technical program delivery and process engineering
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English, both written and verbal

Join Our Team:
We prioritize building a strong culture, with team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, and more.

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