Customer Success Director Lead

3 weeks ago


Boston, Massachusetts, United States Gradient AI Full time
Job Title: Customer Success Director

We are seeking a skilled Customer Success Director to join our Health sales team at Gradient AI.

This role will focus on building strong relationships and delivering exceptional customer service to ensure 100% client retention. As the primary point of contact, you will manage client inquiries, support requests, and strategic initiatives, driving value through our predictive AI solutions.

The ideal candidate will have 10+ years of account management experience within Health insurance Underwriting, with demonstrated success in managing and developing customer relationships. Additionally, they should be proficient in using Excel for data analysis and reporting, and have the ability to conduct technical demos to showcase product features and functionality.

About the Role:

  • Partner with Sales & Client Executives to build long-term relationships and drive business growth within designated client accounts.
  • Promote adoption, utilization, and expansion of the Gradient AI platform, ensuring client value and achieving revenue goals.
  • Support change management efforts by identifying pain points and delivering solutions to drive product adoption.
  • Contribute to quarterly business reviews, identifying up-sell opportunities and providing industry insights on new challenges and solutions.
  • Collaborate with the sales team on contract renewals, ensuring timely delivery of high-quality solutions.
  • Define and track KPIs related to client satisfaction, usage, and retention, developing strategies to improve outcomes.
  • Create compelling narratives for renewals, proposals, and QBR decks based on client data and results.

What You'll Need:

  • 10+ years of account management experience within Health insurance Underwriting.
  • Demonstrated success in managing and developing customer relationships.
  • Advanced experience utilizing Excel for data analysis and reporting.
  • Prior experience working with C-level executives, management level, and underwriting adjusters.
  • Dynamic communication skills, both oral and written.
  • Ability to work in a self-driven manner within a fast-paced, collaborative environment.

Compensation: $120,000 - $150,000 per year, depending on experience. We also offer generous stock options, unlimited vacation days, flexible schedule, full benefits package including medical, dental, vision, 401k, and more.

Why Join Us?

  • A fun, fast-paced team-oriented startup culture.
  • Exponential career growth provides many opportunities to learn and take on new responsibilities.
  • We are an equal-opportunity employer.


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