Customer Success Director Lead
3 weeks ago
We are seeking a skilled Customer Success Director to join our Health sales team at Gradient AI.
This role will focus on building strong relationships and delivering exceptional customer service to ensure 100% client retention. As the primary point of contact, you will manage client inquiries, support requests, and strategic initiatives, driving value through our predictive AI solutions.
The ideal candidate will have 10+ years of account management experience within Health insurance Underwriting, with demonstrated success in managing and developing customer relationships. Additionally, they should be proficient in using Excel for data analysis and reporting, and have the ability to conduct technical demos to showcase product features and functionality.
About the Role:
- Partner with Sales & Client Executives to build long-term relationships and drive business growth within designated client accounts.
- Promote adoption, utilization, and expansion of the Gradient AI platform, ensuring client value and achieving revenue goals.
- Support change management efforts by identifying pain points and delivering solutions to drive product adoption.
- Contribute to quarterly business reviews, identifying up-sell opportunities and providing industry insights on new challenges and solutions.
- Collaborate with the sales team on contract renewals, ensuring timely delivery of high-quality solutions.
- Define and track KPIs related to client satisfaction, usage, and retention, developing strategies to improve outcomes.
- Create compelling narratives for renewals, proposals, and QBR decks based on client data and results.
What You'll Need:
- 10+ years of account management experience within Health insurance Underwriting.
- Demonstrated success in managing and developing customer relationships.
- Advanced experience utilizing Excel for data analysis and reporting.
- Prior experience working with C-level executives, management level, and underwriting adjusters.
- Dynamic communication skills, both oral and written.
- Ability to work in a self-driven manner within a fast-paced, collaborative environment.
Compensation: $120,000 - $150,000 per year, depending on experience. We also offer generous stock options, unlimited vacation days, flexible schedule, full benefits package including medical, dental, vision, 401k, and more.
Why Join Us?
- A fun, fast-paced team-oriented startup culture.
- Exponential career growth provides many opportunities to learn and take on new responsibilities.
- We are an equal-opportunity employer.
-
Customer Success Director Lead
4 weeks ago
Boston, Massachusetts, United States Disability Solutions Full timeOverview: BigID, a leading data security and compliance solutions provider, is seeking an experienced Customer Success Director to join our growing team. The ideal candidate will have a strong background in customer-facing technology roles, with a focus on data security and compliance.As a key member of our customer success team, you will be responsible for...
-
Customer Success Advocate
3 weeks ago
Boston, Massachusetts, United States Polar Marketing Full timeAt Polar Marketing, we're seeking a skilled Customer Success Advocate to join our team. As a key member of our customer-facing division, you'll be responsible for driving growth and satisfaction through exceptional relationships with our clients.We're offering a competitive salary of $55,000 - $65,000 per year, depending on experience and qualifications.Job...
-
Account Director for Client Success
3 weeks ago
Boston, Massachusetts, United States B-Stock Full timeAbout the OpportunityThe Account Management Director role is a high-profile position that requires a proven track record of leading and scaling teams, driving customer success, and fostering a culture of continuous improvement. You will be responsible for developing and implementing account plans, managing performance metrics, and collaborating with internal...
-
Client Success Director
3 weeks ago
Boston, Massachusetts, United States Fisher Agencies American Income Full timeClient Success Director Job DescriptionWe are seeking a highly motivated and results-driven Client Success Director to lead and inspire a remote team, delivering exceptional client service and growing into a leadership role.This is an exciting opportunity for a self-driven individual with strong communication and leadership skills to excel in a dynamic,...
-
Renewal and Customer Success Planner
3 weeks ago
Boston, Massachusetts, United States Cyberark Full timeRenewal Rate Growth OpportunityThe Revenue Operations Manager will partner closely with the Sr. Director of Revenue Operations, VP of Renewals, VP of Customer Success, and other stakeholders to define the renewals planning process and operating rhythm. This role will also manage the execution of this process to track relevant KPIs and metrics.The ideal...
-
Customer Success Specialist Team Lead
3 weeks ago
Boston, Massachusetts, United States Sama Full timeEmpower Employee EngagementAt Sama, we're on a mission to elevate employee engagement worldwide. We believe that coaching creates a safe space for growth, leading to diversity and inclusion.As a key member of our team, you'll drive success by helping clients achieve their goals and maximize ROI with our platform. Your focus will be on delivering exceptional...
-
RVP, Customer Success Lead
3 weeks ago
Boston, Massachusetts, United States Candex Full timeJob OverviewCandex, a rapidly growing private global B2B fintech company, is revolutionizing the way businesses engage and pay their suppliers. Our SaaS Platform and accompanying services transform the buying experience for large corporations worldwide.We serve companies in the Global 2,000, including some of the world's biggest corporations. With over $85M...
-
Strategic Customer Marketing Director
2 months ago
Boston, Massachusetts, United States Talon GmbH Full timeWe are seeking a highly skilled Strategic Customer Marketing Director to lead our customer marketing efforts at Talon GmbH.This is a unique opportunity to spearhead a new sub-function focused on retaining and growing our customer base. As a key member of our team, you will be responsible for developing and executing strategies to increase customer retention...
-
Customer Service Director
1 month ago
Boston, Massachusetts, United States Private Listing Full timePrivate ListingWe are seeking a highly professional and personable Customer Service Director to join our team at a prestigious private resident club. This is an exciting opportunity to lead and inspire our front-of-house team while ensuring every member and guest experiences the highest standard of hospitality.
-
Customer Success Enablement Expert
3 days ago
Boston, Massachusetts, United States Aquant Full timeAquant enables field service professionals to excel with our innovative AI platform, Service Co-Pilot. Our personalized generative AI solution empowers service leaders, field technicians, and customer service representatives with the necessary information to make informed decisions, reduce costs, and optimize service delivery.As a passionate individual with...
-
Strategic Healthcare Client Success Director
24 hours ago
Boston, Massachusetts, United States Flywire Full timeJob OverviewFlywire, a global payments enablement and software company, is seeking a skilled Client Success Director to drive strategic client relationships across the healthcare industry.
-
Remote Customer Success Representative
6 days ago
Boston, Massachusetts, United States Benchling Full timeAbout UsBenchling is a leading provider of biotech software solutions that enable scientists and researchers to accelerate innovation and achieve breakthroughs. Our mission is to empower the biotechnology community by providing cutting-edge tools and platforms.Job SummaryWe are seeking a skilled Account Manager with expertise in Life Sciences to join our...
-
Customer Engagement Director
3 weeks ago
Boston, Massachusetts, United States Sama Full timeUnlock Employee Potential with SamaWe're a pioneering force in employee engagement, driven by our mission to democratize professional coaching. Our cutting-edge platform empowers companies to unlock their employees' full potential, fostering a culture of growth and development.About the Role:We're seeking a seasoned professional to join our team as a...
-
Director of Customized Executive Education
5 days ago
Boston, Massachusetts, United States Harvard University Full timeJob SummaryThe Senior Portfolio Director for Executive Learning at Harvard University is responsible for overseeing customized programs to deliver on the mission of Executive Education. This portfolio head is a strong contributor to the senior leadership team, ensuring that Executive Education achieves its academic and financial objectives, creates strong...
-
Marketing Director Lead Generation
4 days ago
Boston, Massachusetts, United States Mirakl Full timeJob SummaryWe are seeking an experienced Marketing Director to play a pivotal role in driving lead generation and customer acquisition at scale. You will own the strategy and execution of integrated marketing programs designed to deliver high-quality leads across multiple channels.Main Responsibilities:Develop and execute data-driven marketing campaigns to...
-
Customer Success Strategist
3 weeks ago
Boston, Massachusetts, United States Candex Full timeJob OverviewCandex, a rapidly expanding global fintech company, is seeking an experienced Customer Success Strategist to drive new client launches and foster customer relationships that promote retention, loyalty, and growth.This role involves working closely with customers worldwide, leveraging expertise in Procurement to deliver exceptional results. A...
-
Senior Customer Success Manager Position
3 weeks ago
Boston, Massachusetts, United States Nexthink Full timeAbout NexthinkNexthink is a leading provider of digital employee experience solutions. Our cloud-native platform combines real-time analytics, automation, and employee feedback to help IT teams delight employees at work.With millions of endpoints deployed worldwide, we have achieved significant growth, surpassing $150M in ARR, and securing $180M in Series D...
-
Customer Success Strategist
3 weeks ago
Boston, Massachusetts, United States Smartcat Full timeUnlock Business Growth with SmartcatIn this high-impact role, you'll drive the success of 15-20 strategic accounts, each generating over $1 billion in revenue. Collaborate with cross-functional teams to deliver exceptional onboarding and support, accelerating growth and expansion across the enterprise. With a strong understanding of our product vision and...
-
Customer Success Professional Role
3 weeks ago
Boston, Massachusetts, United States Nexthink Full timeNexthink OverviewNexthink is a global leader in the digital employee experience category, driving innovation and excellence in our solutions. Our company culture values diversity, equity, inclusion, and belonging, fostering a collaborative environment where talented individuals can thrive.Estimated SalaryThis role offers an estimated annual salary range of...
-
Practice Transformation Director Lead
3 weeks ago
Boston, Massachusetts, United States Upstream USA Full timeAbout Upstream USAUpstream USA is a national nonprofit organization dedicated to ensuring that equitable, patient-centered contraceptive care is available to all patients. As a Practice Transformation Director Lead, you will play a key role in helping us achieve our mission.Job OverviewIn this role, you will be responsible for leading the development and...