Technical Account Manager: Customer Success Strategist

3 weeks ago


Boston, Massachusetts, United States Talon GmbH Full time
Job Overview

Talon GmbH is seeking a skilled Technical Account Manager to join our team. This role plays a pivotal part in integrating our cutting-edge API-driven platform with clients' ecosystems, ensuring seamless API usage and troubleshooting issues.

The successful candidate will own the technical relationship, collaborate with the Customer Success and Engineering teams, and focus on retention, growth, and satisfaction of clients. Experience with SaaS products, API integrations, and problem-solving in a troubleshooting environment is essential.

About the Role
  • Take ownership of the integration process of our API-driven platform with clients' ecosystems.
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination.
  • Own and manage a book of assigned customers, ensuring retention and growth, and overall customer satisfaction.
  • Work together with Customer Success Managers and our Engineering team towards providing great client service.
Requirements
  • 2+ years of experience working as a Technical Account Manager or a related role.
  • Experience with handling API integrations.
  • Proven experience with SaaS based products.
  • Previous experience with problem-solving in a troubleshooting environment.
What We Offer
  • Competitive salary ranging from $86,000 - $103,000 per year.
  • A comprehensive benefits package including medical, dental, and life insurance.
  • Flexible PTO and an uncapped commission structure.
  • Mental health support with Nilo.health.

We value diversity, equality, and inclusion in our workplace and strive for a healthy and safe work environment. If you are passionate about delivering exceptional client experiences, please apply via our website.



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