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Customer Support Specialist for Technical Solutions
2 months ago
As a Customer Support Specialist for Technical Solutions, you will play a vital role in assisting our customers with their inquiries and ensuring they have a seamless experience with our products.
Key Responsibilities:
In this role, you will:
- Provide comprehensive support to customers regarding product selection, installation, and troubleshooting.
- Process orders for replacement parts and manage repair authorizations.
- Document customer interactions to enhance our service quality and product performance.
- Communicate effectively with team leads about product trends and customer feedback.
- Monitor personal performance metrics to meet departmental goals.
Qualifications:
To excel in this position, you should possess:
- A high school diploma or equivalent.
- A minimum of 1 year of experience in a technical support role and 2 years in customer service.
- Technical or mechanical knowledge related to boating, including battery systems and safety compliance.
- The ability to interpret technical documents and manuals to assist customers.
- Strong verbal and written communication skills to engage with diverse individuals and resolve issues effectively.
- Proficiency in Microsoft Office Suite or similar software.
Company Culture:
At Johnson Outdoors, we are committed to innovation and sustainability, ensuring our products enhance outdoor experiences. We value team members who embrace versatility and are dedicated to advocating for our customers.
Benefits:
We offer a competitive salary with opportunities for profit sharing, annual pay increases, and employee stock purchase plans. Enjoy generous discounts on our products, a comprehensive benefits package, and a focus on work-life balance with ample paid time off. We also provide professional development opportunities, including tuition assistance for further education, and a robust 401(k) plan with company matching.
We are an Equal Opportunity Employer, committed to fostering an inclusive environment for all employees.
