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Customer Service Representative

1 month ago

Mankato, Minnesota, United States Cognizant North America Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Cognizant North America. As a key member of our customer service team, you will be responsible for providing exceptional technical assistance and support to our clients through inbound phone calls.

Key Responsibilities:
  • Answering a high volume of inbound technical phone calls with a focus on providing timely and accurate solutions to customer inquiries.
  • Troubleshooting and resolving technical issues with high First Contact Resolution rates (FCR).
  • Documenting all issues, comments, and resolutions in our software system applications.
Requirements:
  • High school diploma or equivalent required; associate or bachelor's degree in healthcare management preferred.
  • Minimum of two years' experience in customer service, with a strong understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing.
  • Proficient in computer skills, including typing, navigating Windows-based platforms, and utilizing Microsoft Office applications.
Benefits:
  • Competitive hourly rate of $18.54 per hour.
  • Eligibility for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
  • Medical, dental, vision, life insurance, and 401(k) plan with company contributions.
  • Long-term and short-term disability, paid parental leave, and paid holidays plus paid time off.

Cognizant is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.