Technical Support Specialist

1 day ago


Mankato, Minnesota, United States Johnson Outdoors Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers. This is an on-site position located in our Mankato, Minnesota office.

Key Responsibilities
  • Provide technical support and education to customers via phone, email, and chat
  • Assist customers with product selection, pricing, and troubleshooting
  • Enter orders for replacement parts and repair authorizations
  • Document customer interactions and provide feedback to improve processes and product quality
  • Communicate with leads regarding product and brand integrity
  • Maintain and monitor personal performance metrics to ensure department KPIs are met
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of experience in a technical customer support role and 2 years of overall customer service experience
  • Technical/mechanical aptitude, including knowledge of boat rigging requirements, battery power, and boat safety
  • Excellent verbal and written communication skills
  • Ability to learn software applications and strong typing abilities
What We Offer
  • Competitive base salary with additional earning potential through profit sharing and employee stock purchase plans
  • Generous discounts on our products
  • Flexible work-life balance with paid time off and holiday benefits
  • Full benefits package, including health, dental, and vision insurance
  • Performance development and training opportunities for career advancement

Johnson Outdoors is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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