Technical Support Specialist

3 weeks ago


Mankato, Minnesota, United States Johnson Outdoors Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat, resolving issues and answering questions related to Minn Kota products.
  • Assist customers in troubleshooting and repairing their trolling motors, as well as providing guidance on product selection and usage.
  • Enter orders for replacement parts, repair authorizations, and facilitate return processes during or after the warranty period.
  • Document customer interactions in our computer application to drive continuous improvements in process and product quality.
  • Communicate trending topics to leads regarding product integrity and brand integrity.
  • Maintain and monitor personal performance metrics to ensure department KPIs are met.
Requirements
  • A high school diploma or equivalent is required.
  • A minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience.
  • Technical/mechanical aptitude, including knowledge of boat rigging requirements, battery power, boat safety and compliance, and watercrafts.
  • Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems, and make product recommendations.
  • General knowledge of Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn software applications and strong typing abilities.
What We Offer
  • A competitive base salary with additional earning potential through participation in the annual discretionary cash profit-sharing program, eligibility for annual pay increases, and employee stock purchase plans.
  • Generous discounts on our products.
  • Find work/life balance with generous Paid Time Off and holiday benefits, a full benefits package, and broad range of employee support and fitness and wellness plans.
  • Further your career with performance development and training opportunities, which allows for advancement.
  • Plan for your future with our 401(k) with company match and deferred retirement contributions, Sons & Daughters Scholarship program, Life and Long Term Disability insurance, employee stock purchase plan, and more.

Johnson Outdoors is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



  • Mankato, Minnesota, United States OSG Inc Full time

    Job Title: Technical Support SpecialistOngoing Support for OSG IncOSG Inc is seeking a skilled Technical Support Specialist to join our team at our Carol Stream, IL location. As a key member of our Network Operations Center, you will be responsible for providing top-notch technical support to our internal end-users.Key Responsibilities:Serve as the...


  • Mankato, Minnesota, United States Taylor Communications Full time

    Your OpportunityTaylor Corporation's yearbook division, Walters Media, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN. In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software.This position requires...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job Title: Technical Support RepresentativeThis is an exciting opportunity to join our team as a Technical Support Representative in our Mankato, Minnesota office.Job Summary:We are seeking a highly skilled and customer-focused individual to provide technical support to our customers. As a Technical Support Representative, you will be responsible for...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.Key ResponsibilitiesProvide technical support to...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.Key ResponsibilitiesProvide technical support to...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers. This is an on-site position located in our Mankato, Minnesota office.Key ResponsibilitiesProvide...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job Title: Technical Support RepresentativeThis is an exciting opportunity to join our team as a Technical Support Representative in our Mankato, Minnesota office. As a key member of our customer support team, you will play a vital role in providing exceptional support to our customers and ensuring their satisfaction with our products.Key...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job Title: Technical Support RepresentativeThis is an exciting opportunity to join our team as a Technical Support Representative in our Mankato, Minnesota office. As a key member of our customer support team, you will play a vital role in providing exceptional service to our customers and promoting our products.Key Responsibilities:Educate customers on our...


  • Mankato, Minnesota, United States Johnson Outdoors Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.Key ResponsibilitiesProvide technical support to...

  • IT Support Specialist

    3 weeks ago


    Mankato, Minnesota, United States Stifel Full time

    Job SummaryThe IT Technician III plays a critical role in the IT Operations and Service Management team, serving as the first point of contact for technical issues and incidents. This position requires strong technical troubleshooting skills, excellent communication abilities, and a keen eye for detail.Key ResponsibilitiesRespond to and resolve technical...


  • Mankato, Minnesota, United States Mayo Clinic Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Mayo Clinic. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting the nursing practice of our unit.ResponsibilitiesAssist with patient care under the direction of a registered nurse and/or...


  • Mankato, Minnesota, United States Taylor Communications Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Production Support Specialist. As a key member of our production team, you will be responsible for ensuring the smooth operation of our packaging and shipping processes.Key ResponsibilitiesAssist in the printing, cutting, and sorting of holiday cards and...


  • Mankato, Minnesota, United States Electrical Consultants, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to provide support to our technical staff in Mankato, MN. The successful candidate will be responsible for managing administrative tasks, maintaining confidentiality, and ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to...


  • Mankato, Minnesota, United States Army National Guard Full time

    Job DescriptionAs a Fire Support Specialist in the Army National Guard, you will play a critical role in supporting infantry and tank units in combat operations. Your expertise will be essential in providing accurate and timely intelligence to artillery units, enabling them to make informed decisions and execute their missions effectively.Key...

  • Physical Therapist

    4 weeks ago


    Mankato, Minnesota, United States HealthCare Support Full time

    Physical Therapist Job OpportunityWe are seeking a skilled Physical Therapist to join our team at HealthCare Support. As a Physical Therapist, you will have the opportunity to work with a variety of patients and provide high-quality care in a dynamic and supportive environment.Benefits of Working with HealthCare SupportImmediate enrollment in health...

  • Physical Therapist

    3 weeks ago


    Mankato, Minnesota, United States HealthCare Support Full time

    Physical Therapist Job OpportunityHealthCare Support is seeking a skilled Physical Therapist to fill a 13-week contract position in Mankato, Kansas. As a Physical Therapist with HealthCare Support, you will have access to a range of benefits, including immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance...

  • Physical Therapist

    3 weeks ago


    Mankato, Minnesota, United States HealthCare Support Full time

    Physical Therapist Job OpportunityHealthCare Support is seeking a skilled Physical Therapist to fill a 13-week contract position in Mankato, Kansas. As a Physical Therapist with our company, you will have access to a range of benefits, including immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance...


  • Mankato, Minnesota, United States Takeda Pharmaceutical Company Ltd Full time

    About the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...


  • Mankato, Minnesota, United States Omega Enterprises Full time

    What You Will Experience with UsWe offer a 3-year apprenticeship with block lessons at the Werner von Siemens School in Frankfurt, where you will participate in projects for the conception and implementation of IT systems, installation of hardware and software, as well as consulting and support for the respective users.After the ApprenticeshipWe guarantee a...

  • Physical Therapist

    2 weeks ago


    Mankato, Minnesota, United States HealthCare Support Full time

    Physical Therapist Job OpportunityWe are seeking a skilled Physical Therapist to join our team at HealthCare Support. As a Physical Therapist, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental...