Technical Support Specialist
6 days ago
Job Summary:
This is a Technical Support Representative position on-site in our Mankato, Minnesota office. As a Technical Support Representative, you will be responsible for providing pre-sale and post-sale support to consumers and retail channel partners in the form of product selection, pricing, and trouble-shooting advice.
Key Responsibilities:
- Educate effectively with our customers and promote self-serve options.
- Provide product selection based upon their boat size and features, pricing, and trouble-shooting advice to install, repair product or direct them to an Authorized Service Provider.
- Enter orders for replacement parts, repair authorizations, facilitate return process during or after the warranty period.
- Document the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
- Communicate trending topics to Leads regarding Product integrity and Brand integrity.
- Maintain and monitor personal performance metrics to ensure department KPI's (key performance indicators) are met.
Requirements:
- A high school diploma or equivalent is required.
- A minimum of 1 year of experience in a technical customer support role and 2 years of overall customer service experience.
- Technical/Mechanical aptitude which may include boat rigging requirements, battery power knowledge, boat safety and compliance, knowledge of watercrafts, and how this is used with our products.
- Excellent verbal and written communication skills to effectively work with a variety of individuals, identify and solve problems and make product recommendations.
- General knowledge of the Microsoft Office (Word, Excel, Outlook) or similar products and the ability to easily learn software applications and strong typing abilities.
What We Offer:
- Competitive base salary with additional earning potential through participation in the annual discretionary cash profit sharing program, eligibility for annual pay increases, and employee stock purchase plans.
- Generous discounts on our products.
- Find work/life balance with generous Paid Time Off and holiday benefits, a full benefits package, and broad range of employee support and fitness and wellness plans.
- Further your career with performance development and training opportunities, which allows for advancement.
- Plan for your future with our 401(k) with company match and deferred retirement contributions, Sons & Daughters Scholarship program, Life and Long Term Disability insurance, employee stock purchase plan, and more.
Equal Opportunity Employer:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
-
Technical Support Specialist
6 days ago
Mankato, Minnesota, United States OSG Inc Full timeJob Title: Technical Support SpecialistAbout the Role:OSG Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to internal end users, ensuring processes are documented, and managing ITSM work.Key Responsibilities:Serve as the escalation point for...
-
Technical Support Specialist
6 days ago
Mankato, Minnesota, United States Taylor Communications Full timeJob SummaryWe are seeking a highly motivated Technical Support Specialist to join our team in North Mankato, MN. As a Technical Support Specialist, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software.Key ResponsibilitiesProvide timely and accurate information to...
-
Technical Support Specialist
2 weeks ago
Mankato, Minnesota, United States OSG Inc Full timeJob Title: Technical Support SpecialistOngoing Support for OSG IncOSG Inc is seeking a skilled Technical Support Specialist to join our team at our Carol Stream, IL location. As a key member of our Network Operations Center, you will be responsible for providing top-notch technical support to our internal end-users.Key Responsibilities:Serve as the...
-
Technical Support Specialist
2 weeks ago
Mankato, Minnesota, United States Taylor Communications Full timeAbout the RoleWe are seeking a highly motivated Technical Support Specialist to join our team at Walters Media, a division of Taylor Corporation. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and software support to internal and external users of our proprietary software.Key ResponsibilitiesProvide...
-
Technical Support Specialist
4 weeks ago
Mankato, Minnesota, United States Johnson Outdoors Full timeJob SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.Key ResponsibilitiesProvide technical support to...
-
Technical Support Specialist
2 weeks ago
Mankato, Minnesota, United States Johnson Outdoors Full timeJob SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers. This is an on-site position located in our Mankato, Minnesota office.Key ResponsibilitiesProvide...
-
Technical Support Specialist
5 days ago
Mankato, Minnesota, United States Johnson Outdoors Full timeJob Summary:This Technical Support Representative position is an exciting opportunity to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving their technical issues in a timely and professional manner.Key...
-
Technical Support Specialist
4 weeks ago
Mankato, Minnesota, United States Johnson Outdoors Full timeJob SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our customers who own and operate Minn Kota trolling motors.Key ResponsibilitiesProvide technical support to...
-
Medical Support Specialist
1 month ago
Mankato, Minnesota, United States Mayo Clinic Full timeJob SummaryWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Mayo Clinic. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting the nursing practice of our unit.ResponsibilitiesAssist with patient care under the direction of a registered nurse and/or...
-
Application Support Specialist
6 days ago
Mankato, Minnesota, United States Compeer Financial Full timeJob Title: Application Support AnalystCompeer Financial is seeking a collaborative, innovative, and dynamic professional to be a part of our Top Workplace culture. This position is responsible for responding to technical support requests for business applications, serving as an escalation point for internal clients experiencing technical issues.Key...
-
Administrative Support Specialist
2 weeks ago
Mankato, Minnesota, United States Electrical Consultants, Inc. Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to provide support to our technical staff in Mankato, MN. The successful candidate will be responsible for managing administrative tasks, maintaining confidentiality, and ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to...
-
Plasma Center Paramedic
2 weeks ago
Mankato, Minnesota, United States Takeda Pharmaceutical Company Ltd Full timeAt Takeda Pharmaceutical Company Ltd, we are seeking a highly skilled and dedicated Medical Support Specialist to join our team at our Plasma Center in Mankato, MN.The ideal candidate will have a strong background in medical support and a passion for delivering exceptional patient care. As a Medical Support Specialist, you will play a critical role in...
-
Customer Support Specialist
6 days ago
Mankato, Minnesota, United States Operose Manufacturing LLC Full timeJob Title: Customer Support SpecialistJob Summary:Operose Manufacturing LLC is seeking a dedicated and detail-oriented Customer Service and ERP Support professional to provide excellent customer service while assisting in the management of our Enterprise Resource Planning (ERP) system. In this role, you will play a crucial role in ensuring customer...
-
Physical Therapist
1 month ago
Mankato, Minnesota, United States HealthCare Support Full timePhysical Therapist Job OpportunityHealthCare Support is seeking a skilled Physical Therapist to fill a 13-week contract position in Mankato, Kansas. As a Physical Therapist with our company, you will have access to a range of benefits, including immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance...
-
Patient Support Specialist
2 weeks ago
Mankato, Minnesota, United States Open Door Health Center Full timeJob SummaryThe Patient Support Specialist (PSS) plays a vital role in ensuring patients receive the support they need to achieve their individual health outcomes. This includes navigating enrollment, transportation, and other support services. The PSS works collaboratively with a team to provide excellent customer service and patient-centered care.Key...
-
Remediation GIS Specialist
6 days ago
Mankato, Minnesota, United States State of Minnesota Full timeJob SummaryThe State of Minnesota is seeking a skilled Geographic Information Systems (GIS) specialist to provide technical support for the Remediation Division. As a GIS Technical Support Specialist, you will assist in defining GIS needs, carrying out GIS work, and producing maps and spatial analysis.Key ResponsibilitiesManage and analyze large datasets to...
-
Physical Therapist
4 weeks ago
Mankato, Minnesota, United States HealthCare Support Full timePhysical Therapist Job OpportunityWe are seeking a skilled Physical Therapist to join our team at HealthCare Support. As a Physical Therapist, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental...
-
Plasma Center Paramedic
2 weeks ago
Mankato, Minnesota, United States Takeda Pharmaceutical Company Ltd Full timeAbout the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...
-
Electronic Systems Specialist
5 days ago
Mankato, Minnesota, United States Army National Guard Full timeAs a Signal Support Systems Specialist with the Army National Guard, you will play a vital role in ensuring the smooth flow of information within military units.Your responsibilities will include integrating signal systems and networks, performing unit-level maintenance on authorized signal equipment, and installing, operating, and maintaining radio and data...
-
Installation Specialist
2 weeks ago
Mankato, Minnesota, United States Taylor Corporation Full timeAbout the Role: Taylor Corporation is seeking a skilled Installation Specialist to join our Technical Services Department in North Mankato, MN. This position is responsible for installing and maintaining equipment, racking, and office furniture in our warehouse and office spaces. Key Responsibilities: Install and maintain warehouse racking and shelving...