Technical Support Specialist

3 weeks ago


Mankato, Minnesota, United States Johnson Outdoors Full time
Job Summary:

This Technical Support Representative position is an exciting opportunity to join our team at Johnson Outdoors. As a Technical Support Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving their technical issues in a timely and professional manner.

Key Responsibilities:

• Educate customers on the features and benefits of our products
• Provide pre-sale and post-sale support to customers
• Troubleshoot technical issues and provide solutions
• Enter orders for replacement parts and repair authorizations
• Facilitate return process during or after the warranty period

Requirements:

• High school diploma or equivalent required
• Minimum 1 year of experience in a technical customer support role
• 2 years of overall customer service experience
• Technical/Mechanical aptitude
• Excellent verbal and written communication skills
• General knowledge of Microsoft Office or similar products

What We Offer:

• Competitive base salary with additional earning potential through participation in the annual discretionary cash profit sharing program
• Eligibility for annual pay increases and employee stock purchase plans
• Generous discounts on our products
• Paid Time Off and holiday benefits
• Full benefits package
• Performance development and training opportunities
• Tuition Assistance Program
• 401(k) with company match and deferred retirement contributions
• Sons & Daughters Scholarship program
• Life and Long Term Disability insurance
• Employee stock purchase plan
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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