Technical Support Specialist

3 weeks ago

Mankato, Minnesota, United States Taylor Communications Full time

Job Summary

We are seeking a highly motivated Technical Support Specialist to join our team in North Mankato, MN. As a Technical Support Specialist, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software.

Key Responsibilities

  • Provide timely and accurate information to customers by phone and email
  • Provide basic technical support to clients via email, phone, or other methods
  • Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
  • Perform tier 1 and tier 2 troubleshooting steps before escalating issues
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Verify new features within our test environment meet the defined requirements
  • Assist other departments as needed

Requirements
  • High school diploma or GED
  • Attention to detail and accuracy
  • Ability to work independently
  • Effective time management skills and the ability to prioritize multiple competing tasks
  • Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
  • Ability to offer solutions based on knowledge of computers and the application
  • Ability to document and communicate technical issues and solutions
  • Ability to solve problems and think laterally

About Taylor Corporation
Taylor Corporation is a growing, dynamic company with big plans for the future. We power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

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