Technical Support Specialist
1 day ago
Ongoing Support for OSG Inc
OSG Inc is seeking a skilled Technical Support Specialist to join our team at our Carol Stream, IL location. As a key member of our Network Operations Center, you will be responsible for providing top-notch technical support to our internal end-users.
Key Responsibilities:
- Serve as the escalation point for O365 Administration tickets
- Determine the best solution based on the issue and details provided by customers
- Walk team members through the problem-solving process via email, chat, or phone
- Direct unresolved issues to the next level of support personnel
- Follow-up and update customers and team members with status and information on extended tickets
Requirements:
- 5-7 years of proven experience within complex corporate environments
- Strong understanding of O365, working knowledge of Windows server administration
- AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation
- Ability to diagnose and resolve basic technical issues remote and on site as necessary
- Excellent communication skills both verbally and electronically
- Customer-oriented and cool-tempered
Preferred Skills:
- O365 administration
- Experience patching and deploying software via Tanium
- Familiarity with Virtual systems (AWS, HyperV, VMware)
- Experience with Service-Now administration
- Familiarity with Okta
- Experience with Imaging using MDT
Education:
- Preferred associates degree in IT related fields
Preferred Certifications:
- MCSA
- O365 Administration
- AWS Certifications
Work Schedule:
The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.
Preferred Work Schedule:
Preferably 7am to 4pm (CT)
Reports to:
This position reports to Manager of the Network Operations Center.
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