Technical Support Specialist

1 month ago


Mankato, Minnesota, United States OSG Inc Full time
Job Title: Technical Support Specialist

Ongoing Support for OSG Inc

OSG Inc is seeking a skilled Technical Support Specialist to join our team at our Carol Stream, IL location. As a key member of our Network Operations Center, you will be responsible for providing top-notch technical support to our internal end-users.

Key Responsibilities:

  • Serve as the escalation point for O365 Administration tickets
  • Determine the best solution based on the issue and details provided by customers
  • Walk team members through the problem-solving process via email, chat, or phone
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customers and team members with status and information on extended tickets

Requirements:

  • 5-7 years of proven experience within complex corporate environments
  • Strong understanding of O365, working knowledge of Windows server administration
  • AWS, VMware, and HyperV working knowledge for troubleshooting and ticket remediation
  • Ability to diagnose and resolve basic technical issues remote and on site as necessary
  • Excellent communication skills both verbally and electronically
  • Customer-oriented and cool-tempered

Preferred Skills:

  • O365 administration
  • Experience patching and deploying software via Tanium
  • Familiarity with Virtual systems (AWS, HyperV, VMware)
  • Experience with Service-Now administration
  • Familiarity with Okta
  • Experience with Imaging using MDT

Education:

  • Preferred associates degree in IT related fields

Preferred Certifications:

  • MCSA
  • O365 Administration
  • AWS Certifications

Work Schedule:

The position is Monday through Friday for 9 hours with a one-hour meal break included in that time. You will work directly with the NOC team while on shift. Weekend and off-hour work may be required.

Preferred Work Schedule:

Preferably 7am to 4pm (CT)

Reports to:

This position reports to Manager of the Network Operations Center.



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