Technical Support Specialist

1 month ago

Mankato, Minnesota, United States Taylor Communications Full time
About the Role

We are seeking a highly motivated Technical Support Specialist to join our team at Walters Media, a division of Taylor Corporation. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and software support to internal and external users of our proprietary software.

Key Responsibilities
  • Provide timely and accurate information to customers via phone and email
  • Provide basic technical support to clients via email, phone, or other methods
  • Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
  • Perform tier 1 and tier 2 troubleshooting steps before escalating issues
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
  • Verify new features within our test environment meet the defined requirements
  • Assist other departments as needed
Requirements
  • High school diploma or GED
  • Attention to detail and accuracy
  • Ability to work independently
  • Effective time management skills and the ability to prioritize multiple competing tasks
  • Ability to communicate effectively through written and oral communication in a courteous, professional and timely manner
  • Ability to offer solutions based on knowledge of computers and the application
  • Ability to document and communicate technical issues and solutions
  • Ability to solve problems and think laterally (solving problems through an indirect and creative approach)
About Taylor Corporation

Taylor Corporation is a leading provider of graphics communications services, with a diverse range of products, services and technologies addressing the toughest communication challenges. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands.

What We Offer
  • A comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay
  • A dynamic and growing company with big plans for the future
  • A commitment to creating opportunity and security for every member of the team

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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