Medical Office Support Specialist

5 days ago


Woburn, Massachusetts, United States BOSTON SPORTS & SHOULDER CENTER Full time
Job Title: Medical Office Support Specialist

Job Summary:
We are seeking a highly organized and detail-oriented Medical Office Support Specialist to join our team at Boston Sports & Shoulder Center. As a Medical Office Support Specialist, you will be responsible for ensuring the smooth operation of our medical office, including verifying patient information, collecting co-payments, and managing patient paperwork.

About Us:
Boston Sports & Shoulder Center is a dynamic and growing healthcare organization dedicated to providing high-quality patient care. We are committed to hiring talented individuals who share our passion for delivering exceptional patient experiences.

Key Responsibilities:
- Verify demographic and insurance information for new and established patients, according to protocol;
- Collect patients' co-payment and any previous balances that are due; manage Self-pay client accounts;
- Explain financial and collection policies to new patients, providing written guidelines to each patient;
- Ensure all patient paperwork is complete before patient is seen, putting the chart up for clinical staff;
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents;
- Analyze data to determine answers to questions from customers or members of the public;
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided;
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries;

Requirements:
- Experience typically gained with an Associate's Degree (or other 2-year degree);
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making;
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times;
- Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;
- Multitasking - the performance of more than one task at the same time;
- Reading Comprehension- Understanding written sentences and paragraphs in work-related documents;

Salary: $45,000 - $55,000 per year, depending on experience.

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