Field Service Engineer

3 days ago

Minneapolis, Minnesota, United States ZEISS Group Full time
About ZEISS Group

ZEISS is a leading technology company that has been in business for over 177 years. We are pioneers in science and handle the ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. Our company believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology.

Job Summary

We are seeking a highly skilled Field Service Engineer II to join our team at ZEISS Group. As a Field Support Engineer II, you will work with an astonishing team that plays a vital role in Field Service. Your primary responsibility will be to install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory.

Key Responsibilities
  • Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations, and upgrades per specific training, manuals, and Carl Zeiss Meditec guidelines.
  • Schedule, create, verify, and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well-being.
  • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
  • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
  • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
  • Support revenue growth through the promotion and retention of service agreements.
  • Interface with customers in a professional, pleasant, and calm demeanor.
  • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Requirements
  • Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics, or Medical Field Service.
  • BS in Electronics, Engineering, or Computer Technology and related fields preferred.
  • A+ and Net+ certification preferred.
  • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
  • Must be self-directed, able to work independently with limited management oversight.
  • Must have good verbal and written communication skills.
  • Must have strong computer skills.
  • Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
  • Multiple project and time management skills are required.
Special Demands
  • Extensive overnight travel is required by automobile and air.
  • Must be able to travel in the US and internationally for training, meetings, exhibit support, and coverage outside assigned territory.
  • The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
  • The position requires an average of four (4) hours driving for service calls, per day.
  • Must have a valid driver's license and good driving record.
  • On occasion, must be able to lift up to 50 pounds.
  • Thirty percent of the average workday is spent standing or walking.
Benefits

ZEISS Group offers amazing benefits to support you as an employee, including medical, vision, dental, 401k matching, employee assistance programs, vacation, and sick pay. The list goes on

ZEISS Group is an EEO/AA/M/F/Disabled Veteran Employer.

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