Field Service Engineer

2 weeks ago


Minneapolis, Minnesota, United States Kodak Full time

Field Service Engineer - Technical Support Specialist

We are seeking a dedicated Field Service Engineer to join our team. In this role, you will be responsible for the installation, upkeep, and repair of Kodak and multi-vendor systems at client locations. Your expertise will ensure that hardware, software, and networking products operate efficiently and meet industry standards.

Your primary focus will be to enhance customer satisfaction by effectively communicating service engagements, resolutions, and configurations that may influence product performance. You will manage a portfolio of clients, providing ongoing support and identifying opportunities for sales growth.

Products:
  • Prepress Systems (Including CTP and Plate Line Equipment)
  • EPS Systems (Includes Nexpress/Nexfinity)
KEY RESPONSIBILITIES:

The Field Service Engineer will be tasked with servicing hardware, software, and network products at customer sites. Key responsibilities include:

  • Handling customer inquiries and completing service documentation
  • Conducting necessary maintenance and preventative servicing
  • Installation, maintenance, and technical support of systems
  • Building and nurturing strong customer relationships
  • Driving initiatives for revenue growth
  • Recording all relevant information in service management systems
SKILLS AND QUALIFICATIONS:
  • Proficient in learning and applying new technologies
  • Knowledge of PC operating systems and networking fundamentals
  • Ability to diagnose and resolve system and equipment issues
  • Strong analytical and problem-solving capabilities
  • Self-motivated with the ability to manage personal business expenses
EDUCATION AND EXPERIENCE:
  • Associate's Degree or Certification in electrical/mechanical engineering, or equivalent experience
  • Experience in customer service
  • Familiarity with the Graphic Arts industry
  • Understanding of Electro-photography/Digital Printing
  • Knowledge of Color Theory and electro-mechanical devices
WORK ENVIRONMENT:
  • High availability and mission-critical account environment
  • On-call support may be required, including evenings and weekends
  • Willingness to travel for both short- and long-term assignments
  • Possession of a valid driver's license and ability to obtain necessary security clearance
  • Service primarily focused in the designated area


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