Field Service Specialist

4 days ago


Minneapolis, Minnesota, United States Viking Engineering and Development Full time
Job Summary

Viking Engineering and Development is seeking a highly skilled Field Service Specialist to join our team. As a Field Service Specialist, you will be responsible for traveling to customer locations to service, troubleshoot, install, and maintain industry-leading wood fastening machines.

Key Responsibilities
  • Equipment Installation and Maintenance
    • Install and maintain Viking's equipment, including setup, calibration, and hands-on operator training.
    • Perform routine maintenance and repairs on equipment to ensure optimal performance.
  • Technical Support
    • Provide technical support and troubleshooting assistance to customers via phone and on-site visits.
    • Assist customers in resolving technical issues and provide guidance on equipment operation and maintenance.
  • Customer Service
    • Interact with customers in a professional and courteous manner to resolve issues and provide solutions.
    • Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty.
  • Training and Development
    • Train customer operators and maintenance personnel on the safe and proper use of Viking's equipment.
    • Develop and deliver training programs to ensure customers are equipped to operate and maintain equipment effectively.
  • Problem-Solving and Troubleshooting
    • Analyze and resolve complex technical issues related to equipment operation and maintenance.
    • Develop and implement solutions to prevent equipment failures and improve overall performance.
  • Communication and Documentation
    • Communicate effectively with customers, colleagues, and management to ensure seamless execution of tasks and projects.
    • Document all activities, including equipment installation, maintenance, and repairs, to ensure accurate records and compliance with company policies.
Requirements
  • Education and Experience
    • Bachelor's degree in a related field, such as mechanical engineering or electrical engineering.
    • Minimum 3 years of experience in a related field, including equipment installation, maintenance, and repair.
  • Skills and Qualifications
    • Strong mechanical and electrical aptitude, with experience in troubleshooting and repairing complex equipment.
    • Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional and courteous manner.
    • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
    • Valid driver's license and a clean driving record.
Work Environment

This is a full-time non-exempt position that requires regular travel to customer locations throughout the US and internationally. The ideal candidate will be able to work in a fast-paced environment, with a strong focus on customer satisfaction and loyalty.



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