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Field Service Technician

2 months ago

Minneapolis, Minnesota, United States Kodak Full time
Job Summary

We are seeking a highly skilled and motivated Junior Field Engineer to join our team in the Greater Minneapolis Area, Minnesota. As a Junior Field Engineer, you will be responsible for installing, maintaining, and repairing Kodak and multi-vendor systems, including hardware, software, and networking products.

Key Responsibilities
  • Install, maintain, and repair Kodak and multi-vendor systems, including hardware, software, and networking products.
  • Diagnose and optimize product performance to ensure customer satisfaction.
  • Provide ongoing support for customers, including training and configurations to improve product performance.
  • Administer customer calls, service reports, expense reports, and weekly time reports.
  • Perform necessary servicing and preventative maintenance of equipment.
  • System installation, maintenance, and ongoing support of equipment.
  • Provide ongoing support for customers, including developing strong relationships and striving to exceed customer expectations.
Requirements
  • Associates Degree or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience.
  • Customer service experience, preferably in the Graphic Arts industry.
  • Previous experience servicing similar equipment.
  • Knowledge of Electro-photography / Digital Printing and Color Theory.
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
Work Environment

The Junior Field Engineer will work in a high-availability/mission-critical account environment, where system outages may occur. The individual will proactively respond to potential equipment issues to prevent unplanned interruption of customers' business. The FE may be required to provide on-call, after-hours support or work different shifts based on company need. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District. Must be willing to travel (possibly internationally) for short- and long-term assignments, as required. Must have and maintain a valid driver's license, passport, and other designated information. Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada). Field Service Technician will be mainly servicing customers in the Minnesota geographic area.