Customer Support Technician

1 week ago


Oklahoma City, Oklahoma, United States Jobot Full time
Job Overview:
This position is hosted by Jobot. We are looking for a dedicated and skilled Technical Support Professional to join our dynamic team.

Salary:
$18 - $35 per hour

About Us:
We are a Managed IT Services provider committed to delivering exceptional support to our clients in all their IT endeavors.

Why Work With Us?
We offer a vibrant workplace culture, comprehensive benefits, and ample opportunities for career advancement.

Role Responsibilities:
  • Serve as the primary point of contact for users experiencing hardware, software, and application challenges.
  • Utilize available tools to resolve user-reported issues, adhering to established procedures and policies.
  • Maintain accurate documentation of all customer interactions and resolutions within our case management systems.
  • Act as a bridge between clients and internal support teams to ensure precise problem interpretation, maintaining communication throughout the resolution process.
  • Conduct remote troubleshooting and provide clear guidance to end-users.
  • Explore alternative solutions until issues are resolved.
  • Escalate unresolved issues to higher-level support personnel.
  • Follow up with clients to confirm the functionality of their systems.
  • Gather customer feedback and identify potential product enhancement requests.
  • Assist in the creation of technical documentation and user manuals.

Qualifications:
  • A minimum of 5 years of proven experience in a Help Desk Technician or similar customer support role.
  • Proficient in office automation products, databases, and remote control tools.
  • Strong understanding of computer systems, mobile devices, and various technology products.
  • Ability to diagnose and resolve fundamental technical issues.
  • Excellent communication skills in English.
  • Customer-focused with a calm demeanor.
  • BSc/BA in IT, Computer Science, or a related field.
  • Professional certifications (e.g., CompTIA A+) are advantageous.
  • Experience with Remote Desktop Troubleshooting is essential.
  • Ability to thrive in a fast-paced environment and effectively prioritize tasks.

If you are enthusiastic about technology and eager to enhance your skill set, we encourage you to consider this opportunity.

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