Customer Support Specialist
2 weeks ago
Note: This role is exclusively remote for candidates residing in Texas. Applicants from other states will not be considered for this position.
The Customer Support Specialist will engage with both internal and external clients by delivering product and service insights promptly and courteously through phone or chat channels.
This individual will leverage comprehensive knowledge of company offerings to enhance customer satisfaction and assist in addressing inquiries or challenges related to products and services.
Daily Responsibilities:
Respond to customer inquiries via phone and online platforms regarding orders and other issues.
Deliver accurate and timely information to clients concerning products, services, and order statuses.
Establish and maintain customer records by meticulously updating account details.
Diagnose product or service issues based on customer feedback and present resolution options.
Engage potential customers by addressing product and service inquiries and making recommendations tailored to their needs.
Communicate with customers through an online live chat interface.
Provide procedural or product-related information to internal staff and escalate to management when necessary.
Relay timely feedback to management regarding service disruptions or customer issues.
Process orders received in-person, over the phone, and online.
Document inquiries, comments, and complaints from customers.
Follow up with customers on unresolved questions or concerns.
Collect payment details and other relevant information from customers.
Coordinate with vendors to resolve discrepancies or issues with customer orders.
Perform administrative duties, including responding to emails, generating return labels, and updating vendor contacts.
Qualifications:
Education:
High school diploma or equivalent (GED).
Experience: A minimum of 6 months in a customer service role is preferred. Familiarity with ZenDesk and automotive parts is advantageous.
Key Skills:
Strong communication and conflict resolution abilities, problem-solving skills, proficiency in email correspondence, and adeptness in using Customer Relationship Management (CRM) software, as well as Excel and Outlook.
Compensation and Benefits:
Salary Grade 6:
$18.00 per hour, based on experience. Bonus opportunities available after a training period.
Paid time off.
Affordable Medical, Dental, and Vision Insurance.
Health Savings Account with company contributions.
Life and Short-Term Disability insurance.
401k plan with company matching and profit-sharing.
About Us:
Founded in 1985 by two friends united by their passion for classic Mustangs, CJ Pony Parts is dedicated to the love of automotive restoration and performance hobbies.
Our Mission:
We strive to enhance the automotive community's enjoyment of their hobbies through a user-friendly, feature-rich website supported by some of the most knowledgeable automotive enthusiasts in the industry, available around the clock to ensure top-notch quality and customer service.
Our culture is fundamental to our success, grounded in our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.
CJ PONY PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. CJ PONY PARTS UTILIZES E-VERIFY FOR ALL NEW HIRES.#J-18808-Ljbffr
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