Corporate IT Support Technician

1 month ago

Oklahoma City, Oklahoma, United States Love's Travel Stops & Country Stores Full time

Req ID: 445368

POSITION OVERVIEW: The IT Support Technician I serves TVC's employees by providing frontline support for conference audiovisual equipment and endpoint computing. This position requires attention to detail, professionalism, and friendly customer service. A focus on teamwork and collaboration is essential, as the IT Support Technician I works with other teammates to resolve most technical issues.

RESPONSIBILITIES INCLUDE:

  • Assist the System Administrator & System Manager with all aspects of technology support and operations
  • Troubleshoot onsite & remote user hardware, software & printing issues
  • Maintain and troubleshoot audiovisual and multimedia equipment in TVC conference rooms.
  • Perform on-site & remote analysis, diagnosis, and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
  • Receive and respond to incoming calls, e-mails, personal requests, etc. regarding technology problems
  • Document failure, repair, installation, and removal of desktop equipment or related components
  • Facilitate equipment onboarding, returns, replacement with onsite shipping department
  • Perform imaging process of computers and notebooks
  • Responsible documentation of internal processes & procedures related to training and knowledge base administration
  • Assist in vulnerability patching & remediation on Windows endpoints
  • Provisioning and installation of end-user hardware and software across TVC's corporate computing environment
  • Receiving and responding to incoming calls and e-mails regarding technology problems in a timely manner
  • Performing analysis, diagnosis, and implementing solutions for complex technology problems for end users
  • Consulting users and making recommendations regarding technology needs and implement corrective solutions
  • Managing support cases using TVC's ticketing system and incident management guidelines
  • Participation in the corporate support on-call rotation and performing after-hours duties, as necessary.

REQUIRED SKILLS AND PROFICIENCIES:

  • Ability to deal with complex problems and determine the most appropriate solution
  • Ability to make correct decisions quickly, sometimes under tight deadlines and pressure, to get customers on their way
  • Ability to interpret technical documentation and resolve problems with established methods
  • Demonstrated ability to communicate at all levels of the organization regarding technical solutions choosing the communication method most appropriate for the intended audience
  • Demonstrated ability working effectively in a team-oriented, collaborative environment
  • Ability to function as a teacher, educating others on the usage of systems and services
  • Ability to prioritize work for self, manage some project timelines, and see tasks to completion
  • Ability to act with discretion regarding sensitive information
  • Keen attention to detail
  • Ability to work autonomously
  • Proficiency in troubleshooting technologies in a corporate end-user computing environment including, but not limited to:
  • Microsoft Windows computers
  • iOS mobile devices
  • ChromeOS devices
  • Peripherals and local/network printers
  • Audio/visual systems
  • Microsoft 365 & Office applications
  • Citrix VDI
  • Understanding of remote access support tools
  • Basic understanding of LAN/WAN networking, routers, and switches

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's or Associate's degree in Computer Science, Management Information Systems, or a related field plus 3 years of desktop/helpdesk experience
  • OR High School diploma plus 5 years of desktop/helpdesk experience
  • Experience with Fresh Service help desk support systems preferred, but not required.
  • IT certifications such as A+, MCP, MCDST, etc. are preferred, but not required.
  • Previous experience in a 24x7x365 corporate IT operations environment is preferred, but not required.

PHYSICAL REQUIREMENTS:

  • Ability to engage in repetitive motions including movements of the hands, wrists, or fingers
  • Ability to crouch, bend, crawl, reach, pull, push, drag, and grip
  • Ability to use both hand and power tools
  • Ability to speak including expressing oneself or exchanging information with others
  • Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction
  • Ability to see and distinguish shapes with or without corrective eyewear
  • Ability to receive detailed information through oral communication and to make discriminations in sound
  • May be required to climb ladders
  • Must be able to lift objects up to 50 pounds.

This position will be located at the TVC Pro-Driver Office: 14313 N May Ave, Oklahoma City, OK.

Hybrid work schedule: 4 workdays will be onsite at the office and 1 workday can be remote/work-from-home.

#LI-Hybrid

Job Function(s): Information Technology

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Love's Family of Companies includes:

  • Gemini Motor Transport, one of the industry's safest trucking fleets.
  • Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.

EOE-Protected Veterans/Disability


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