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Sales Support Specialist

2 months ago

Oklahoma City, Oklahoma, United States Orangutan Full time

Position Title:
Sales and Service Coordinator

Reports To:
General Manager, Sales Manager, Operations Manager, or Office Manager

Status:
Full-time, Regular position

Why Work with Orangutan?

At Orangutan, we pride ourselves on our commitment to excellence. Our team is composed of dedicated professionals who prioritize the needs of our customers and colleagues alike.

We offer comprehensive training, ongoing support, and opportunities for significant career advancement. Become a part of our mission to deliver outstanding service.

Position Overview:


The Sales and Service Coordinator plays a crucial role in supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by ensuring accurate data management within our systems, facilitating communication with customers regarding scheduled services and follow-ups.

This position requires close collaboration with both sales and operational staff.

Effective communication with customers is essential to keep them informed about appointments, address inquiries, and resolve any issues that may arise.

The coordinator is responsible for efficiently planning and routing technicians and sales consultants, working under general supervision while adhering to established protocols in a dynamic environment.
What We Offer:
Competitive compensation, including performance-based incentives
Paid Time Off and Company Holidays
Comprehensive Medical/Dental/Vision Insurance
401(k) Retirement Savings Plan with company contributions
Life Insurance options for you and your family
Short-term and Long-term disability insurance options

Additional Benefits:
Access to legal advice, pet insurance, and health advocacy programs
Exceptional training opportunities through our internal training programs
Career development initiatives

Key Responsibilities:
- Analyze and resolve customer issues in a professional and timely manner.

- Schedule service calls while gathering necessary information about customer needs and ensuring the presence of decision-makers during appointments.

- Proactively remind customers of upcoming appointments and communicate any changes in technician schedules.

- Plan and route technicians effectively based on their availability, skill sets, and customer requirements.

- Maintain the scheduling system to optimize service capacity and address cancellations promptly.

- Respond to service technician requests efficiently, representing the company with integrity and professionalism.
- Confirm appointments with customers and manage communication with technicians.

- Collect lead information from various sources and document it accurately in the system.

- Assist customers with financing options and ensure proper documentation is submitted.

- Follow up with customers post-service to gather feedback and ensure satisfaction.

- Coordinate technician assignments and manage lead distribution in accordance with company policies.

- Generate and review daily sales reports, ensuring accuracy and addressing any discrepancies.

- Track activities related to company initiatives and provide relevant updates to team members.


Qualifications:
- High school diploma or equivalent with at least 2 years of experience in customer service or a related field. Dispatching experience is a plus.
- Proficient in computer systems and administrative tasks, with familiarity in AS400 systems preferred.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong customer service, communication, and interpersonal skills.
- Effective organizational and time-management abilities.
- Knowledge of the HVAC/Refrigeration industry is advantageous.

Orangutan is dedicated to creating an inclusive workplace and will provide reasonable accommodations for individuals with disabilities during the application and hiring process.