Guest Services Representative

2 weeks ago


Milwaukee, Wisconsin, United States White Lodging Full time

Overview:
At White Lodging, we understand that the hospitality industry is fundamentally about the experiences we create for our guests. This is where your role becomes essential.

In this position, you will have the chance to craft memorable experiences for our visitors by delivering outstanding service and nurturing significant connections.

In exchange, we strive to cultivate an atmosphere that enables you to thrive both personally and professionally.


Key Responsibilities:

Your Role:

  • A Guest Services Representative will deliver top-notch service to guests, anticipating and surpassing their needs.
  • Efficiently manage the check-in and check-out processes with a welcoming demeanor.
  • Consistently adhere to all cash handling and accounting protocols, including hotel credit and check cashing procedures.
  • Acquire a comprehensive understanding of hotel personnel, services, operational hours, room configurations, pricing, amenities, and local attractions.
  • Assist in maintaining the cleanliness and organization of the lobby and entrance areas.
  • Safeguard the security and confidentiality of all guest and hotel-related information.
  • Respond effectively to guest inquiries and resolve any issues or complaints.
  • Carry out additional tasks as assigned.

Qualifications:

  • Excellent communication abilities.
  • A genuine enthusiasm for customer service.
  • Flexibility and adaptability to various situations.
  • A commitment to working collaboratively within the front desk team.
  • An engaging personality with a positive outlook.
  • Prior experience in hospitality is beneficial but not mandatory.
  • The capability to stand and move quickly for extended periods. Availability to work weekends and holidays may be necessary based on operational needs.

Additional Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Vacation and Paid Time Off (PTO) plans.
  • Wellness initiatives, including complimentary counseling sessions and virtual healthcare visits.
  • DailyPay option - choose when to receive your paycheck.
  • Tuition Reimbursement Program.
  • Discounts on hotel accommodations, dining, and entertainment options.
  • A 401(k) retirement savings plan.
White Lodging is an equal opportunity employer. We value diversity and are dedicated to fostering an inclusive environment for all team members.

Location Code: 3112

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