Guest Services Supervisor

2 weeks ago


Milwaukee, Wisconsin, United States White Lodging Full time
About Us

Compensation:
$54,000-58,000
White Lodging is a premier developer and operator of a diverse collection of esteemed hotels, rooftop lounges, and dining establishments located in some of the most desirable cities across the nation. We understand that the essence of hospitality lies in the experiences we create for our guests. As a Front Desk Manager, you will play a pivotal role in embodying this ethos, fostering an environment that encourages personal growth and excellence.

Key Responsibilities

  • Oversee daily operations of the Front Office department, ensuring smooth shift transitions.
  • Lead, mentor, and manage front desk staff while ensuring optimal workflow.
  • Develop strategic hiring initiatives and assist in the recruitment process.
  • Deliver exceptional service to guests and guide team members to do the same, acting as a representative of our brand.
  • Engage in hands-on responsibilities, including financial management, payroll, and scheduling.

Qualifications

  • Experience in hotel front desk operations is essential.
  • Previous leadership or supervisory experience in any sector is required.
  • Experience with upscale properties, particularly Westin hotels, is advantageous.
  • A strong commitment to service excellence and a positive, proactive attitude.
  • A passion for developing team members and fostering a thriving work environment.
  • Strong problem-solving skills and the ability to implement strategies effectively.

Benefits

  • Comprehensive Medical, Dental, and Vision insurance from day one.
  • Generous Vacation and Paid Time Off (PTO) with rollover options.
  • Access to wellness resources.
  • Unlimited referral bonuses.
  • 401(k) plan with company matching.
  • Healthcare concierge services.
  • Opportunities for leadership development.
  • Tuition reimbursement programs.
  • Discounts on accommodations, dining, and various entertainment experiences.
  • Multiple properties in each market, providing further career opportunities.

White Lodging is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer. Prepare to showcase your talents.

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