Guest Services Representative

2 weeks ago


Milwaukee, Wisconsin, United States Hotel Metro Full time
POSITION SUMMARY:

This position is vital in enhancing the visitor experience by warmly welcoming and assisting guests, patrons, and team members. It encompasses managing guest check-in and check-out processes, promoting hotel amenities, and providing essential information.

RESPONSIBILITIES:
  • Exhibit a sincere commitment to fulfilling the needs of guests in a dynamic environment, prioritizing outstanding guest service.
  • Professionally greet all guests and visitors, ensuring prompt attention and assistance.
  • Efficiently process guest registrations for those with reservations, swiftly accommodating room modifications.
  • Possess comprehensive knowledge of hotel services and local attractions to assist guests effectively.
  • Address guest concerns and special requests promptly, ensuring overall satisfaction.
  • Maintain appropriate key control and security protocols.
  • Collaborate with fellow staff members to ensure a seamless guest experience.
  • Relay guest information to pertinent departments.
  • Uphold confidentiality regarding guest and hotel information.
  • Engage in continuous training to enhance skills and knowledge.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Strong verbal and written communication skills in English.
  • Exceptional customer service abilities with a focus on guest satisfaction.
  • Capacity to remain composed and professional when faced with challenging situations.
  • Proficient in utilizing computer systems for data entry.
  • Prior experience in cash handling or basic accounting is advantageous.
  • Aptitude for working effectively under pressure and managing multiple tasks.
  • Familiarity with hotel amenities and surrounding areas.
EXPERIENCE:
  • Previous experience in customer service is preferred.
PHYSICAL DEMANDS:
  • Must be capable of standing for extended periods.
  • Work environment may include crowded areas.
  • Primarily an office setting with limited physical activity.


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