Guest Services Associate

2 weeks ago


Milwaukee, Wisconsin, United States Cambria Hotel Downtown Milwaukee Full time
Job Overview

We are seeking a dedicated and customer-oriented Guest Services Associate to enhance our front desk operations. In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while managing inquiries and resolving any issues that may arise.

Key Responsibilities:
  • Coordinate with housekeeping to confirm that guest rooms are prepared and ready for arrival.
  • Assist guests with registration, check-in, and check-out processes, providing them with room keys and relevant information.
  • Maintain accurate records of guest accounts and transactions to ensure proper billing.
  • Address and resolve guest complaints in a professional manner.
  • Handle incoming calls and online booking requests, providing information on room availability, rates, and hotel amenities.
Required Qualifications:
  • Preferred experience of at least 1 year in a hospitality role, such as a front desk agent or guest service representative.
  • High school diploma or equivalent qualification.
  • Familiarity with Microsoft Office and reservation systems is advantageous.
  • Proficient in managing phone communications and effectively handling challenging situations.
  • Strong organizational, time management, and interpersonal skills are essential.
About the Company

The Cambria Hotel Milwaukee Downtown is situated in a vibrant neighborhood, providing easy access to a variety of shopping, dining, and entertainment options. Our hotel is committed to delivering exceptional service and creating memorable experiences for our guests.



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