Guest Services Supervisor

1 week ago


Milwaukee, Wisconsin, United States White Lodging Full time
About Us

Compensation:
$54,000-58,000
White Lodging is a premier developer and operator of distinguished hotels, rooftop bars, and restaurants located in some of the most vibrant cities across the nation. We believe that the essence of hospitality lies in the experiences we create for our guests. As a Front Desk Manager, you will play a pivotal role in embodying this spirit of hospitality while fostering an environment that encourages personal and professional growth.

Key Responsibilities

  • Oversee daily operations of the Front Office department, ensuring smooth shift transitions.
  • Lead, mentor, and manage front desk staff, enhancing their skills and performance.
  • Develop proactive staffing strategies and participate in the hiring process.
  • Deliver exceptional service to guests and inspire team members to do the same, acting as a representative of our brand.
  • Engage in hands-on tasks as necessary, including financial management, payroll, and scheduling.

Qualifications

  • Experience in hotel front desk operations is essential.
  • Demonstrated leadership or supervisory experience in any sector is required.
  • Experience with upscale properties, particularly Westin hotels, is advantageous.
  • A strong commitment to service excellence and a positive attitude are crucial.
  • A genuine interest in developing team members and fostering a thriving workplace culture.
  • Strong problem-solving skills and the ability to implement strategies effectively.

Benefits

  • Comprehensive Medical, Dental, and Vision insurance from day one.
  • Generous Vacation/Paid Time Off (PTO) policy with rollover options.
  • Access to wellness resources and tools.
  • Unlimited referral bonuses.
  • 401(k) plan with company matching contributions.
  • Healthcare concierge services.
  • Opportunities for leadership development.
  • Tuition reimbursement programs.
  • Discounts on hotel accommodations, dining, and various entertainment experiences.
  • Multiple locations providing additional career advancement opportunities.

White Lodging is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer. Prepare to make a significant impact.

  • Milwaukee, Wisconsin, United States The Marcus Corporation Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? The Marcus Corporation is seeking a Guest Services Supervisor to join our esteemed team and uphold our commitment to excellence. As a Guest Services Supervisor, you will oversee front desk operations, ensuring that our guests receive unparalleled service and...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively assess guest requirements, ensuring prompt responses and maintaining excellent relations with all patrons. Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.Oversee staffing levels for front office personnel, which includes recruiting, hiring, training,...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively identify and fulfill guest requirements, ensuring prompt responses and maintaining exceptional guest relations at all times. Welcome and interact courteously with guests, efficiently managing their check-in and check-out processes.Oversee appropriate staffing levels within the front office team, which includes...


  • Milwaukee, Wisconsin, United States Marcus Hotels Full time

    Are you dedicated to providing exceptional service and creating memorable experiences for guests? If you have a passion for hospitality and a keen eye for detail, we invite you to consider the role of Guest Services Supervisor at Marcus Hotels. In this position, you will oversee front desk operations, ensuring that our guests receive the highest level of...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About UsCompensation: $54,000-58,000White Lodging is a premier developer and operator of a diverse range of distinguished hotels, rooftop bars, and restaurants in some of the most desirable cities across the nation. We believe that the essence of hospitality lies in the experiences we create for our guests. Your role will be pivotal in embodying this...


  • Milwaukee, Wisconsin, United States Potawatomi Hotel & Casino Full time

    Job SummaryThe Potawatomi Hotel & Casino is seeking a highly skilled and experienced Club Experience Director to join our team. As a key member of our management team, you will be responsible for leading the development and implementation of our Players Club operations, ensuring exceptional guest satisfaction, and driving business growth.Key...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About UsCompensation: $54,000-58,000White Lodging is a premier developer and operator of a collection of distinguished hotels, vibrant rooftop bars, and exquisite dining establishments in some of the most desirable urban locations. We understand that the essence of hospitality is rooted in how we make individuals feel. As a Front Desk Manager, you will play...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About UsCompensation: $54,000-58,000White Lodging is a prominent developer and operator of a diverse range of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the nation. We understand that the hospitality industry, much like life, revolves around the experiences we create for others. As a...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively assess guest requirements, ensuring prompt responses and maintaining excellent relations with all visitors. Welcome and interact courteously with guests, efficiently managing the check-in and check-out processes.Oversee the staffing of front office personnel, which includes recruiting, hiring, training,...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively assess guest requirements, ensuring timely responses and maintaining excellent guest relations at all times. Welcome and interact with guests in a friendly manner, efficiently managing the check-in and check-out processes.Oversee appropriate staffing levels for front office personnel, which includes recruiting,...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively assess guest requirements, ensuring prompt responses and maintaining excellent guest relations consistently. Welcome and engage with guests, efficiently managing the check-in and check-out processes.Oversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, training, and...


  • Milwaukee, Wisconsin, United States Remington Full time

    Job OverviewKey ResponsibilitiesProactively assess guest requirements, ensuring timely responses and maintaining exceptional guest relations consistently. Welcome and engage with guests, efficiently managing check-in and check-out processes with professionalism.Oversee staffing levels within the front office team, which includes responsibilities for...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About UsSalary Range: $54,000-58,000White Lodging is a prominent developer and operator of a collection of distinguished, premium-brand hotels, rooftop bars, and restaurants in some of the most desirable cities across the nation. We believe that the essence of hospitality lies in the experiences we create for our guests. As a Front Desk Manager, you will...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About UsCompensation: $54,000-58,000White Lodging is a premier developer and operator of a diverse collection of esteemed hotels, rooftop lounges, and dining establishments located in some of the most desirable cities across the nation. We understand that the essence of hospitality lies in the experiences we create for our guests. As a Front Desk Manager,...


  • Milwaukee, Wisconsin, United States Saint Kate - The Arts Hotel Full time

    About the Role:As a pivotal member of our team, the Front Desk Supervisor will oversee the daily operations of the front office, ensuring a seamless experience for our guests. This role is essential in creating a welcoming atmosphere that reflects the artistic essence of Saint Kate - The Arts Hotel.Key Responsibilities:- Lead and manage front desk personnel,...


  • Milwaukee, Wisconsin, United States J|D Operational Services Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Parking Operations Manager to join our team at J|D Operational Services. The successful candidate will be responsible for managing all aspects of parking operations, including supervising staff, managing budgets, and ensuring exceptional customer service.Key...


  • Milwaukee, Wisconsin, United States MCR Hotels Full time

    Job SummaryThe Housekeeper at MCR Hotels is primarily responsible for cleaning and preparing attractive guest rooms, hallways, and public areas in the hotel. This role requires a high level of attention to detail and the ability to work well in a fast-paced environment.Key ResponsibilitiesRoom Preparation: Follow company and brand procedures in the cleaning...


  • Milwaukee, Wisconsin, United States White Lodging Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at White Lodging. As a Housekeeper, you will play a vital role in ensuring the highest level of cleanliness and comfort for our guests.Key ResponsibilitiesProvide exceptional guest service and anticipate guest needs to exceed expectations.Ensure guest rooms and...


  • Milwaukee, Wisconsin, United States Hotel Metro Full time

    POSITION SUMMARY:This position is essential in enriching the guest experience by providing a warm welcome and assistance to guests, visitors, and staff. Responsibilities include managing guest check-in and check-out processes, promoting hotel amenities, and offering insightful information.RESPONSIBILITIES:Exhibit a sincere commitment to fulfilling guest...


  • Milwaukee, Wisconsin, United States Hotel Metro Full time

    POSITION SUMMARY:This position is vital in enhancing the visitor experience by warmly welcoming and assisting guests, patrons, and team members. It encompasses managing guest check-in and check-out processes, promoting hotel amenities, and providing essential information.RESPONSIBILITIES:Exhibit a sincere commitment to fulfilling the needs of guests in a...