Customer Service Representative

2 months ago


Milwaukee, Wisconsin, United States Festival Foods Grocery Store Full time

Festival Foods Grocery Store Job Description

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Festival Foods Grocery Store. As a key member of our Guest Service team, you will be responsible for reinforcing our company culture and exceptional guest service expectations to all associates.

Key Responsibilities:

  • Oversee and lead a team of Guest Service associates, including Service Desk, Cashiers, Baggers, and Cart Runners.
  • Utilize leadership tools and techniques to drive performance and achieve business objectives.
  • Collaborate with other departments to ensure seamless guest experience.
  • Develop and implement strategies to improve guest satisfaction and loyalty.

Requirements:

  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work a flexible schedule, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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