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Guest Services Representative

2 months ago

Milwaukee, Wisconsin, United States White Lodging Full time

Overview:
At White Lodging, we understand that the hospitality industry is fundamentally about creating memorable experiences for our guests.

In this role, you will have the chance to craft lasting impressions by delivering outstanding service and nurturing genuine connections.

We are committed to fostering an environment that empowers you to excel and develop both personally and professionally.


Key Responsibilities:

As a Front Desk Agent, your primary duties will include:

  • Delivering top-notch service to guests, proactively meeting and surpassing their expectations.
  • Efficiently managing the check-in and check-out processes with a welcoming demeanor.
  • Adhering to all cash handling and accounting protocols, including hotel credit and check cashing practices.
  • Acquiring a comprehensive understanding of hotel personnel, services, operational hours, room configurations, pricing, amenities, and local attractions.
  • Assisting in maintaining the cleanliness and organization of the lobby and entrance areas.
  • Safeguarding the security and confidentiality of all guest and hotel information.
  • Addressing and resolving guest inquiries or complaints effectively.
  • Carrying out additional tasks as assigned.

Qualifications:

The ideal candidate will possess:

  • Excellent communication abilities.
  • A strong commitment to customer service.
  • Flexibility and adaptability in various situations.
  • A collaborative spirit as part of the front desk team.
  • An engaging personality with a positive outlook.
  • Previous experience in hospitality is advantageous but not mandatory.
  • The capacity to stand and move swiftly for extended periods. Availability for weekends and holidays may be necessary based on operational needs.

Additional Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance.
  • Vacation and Paid Time Off (PTO) plans.
  • Wellness initiatives, including complimentary counseling sessions and virtual medical consultations.
  • DailyPay option - choose when to receive your paycheck.
  • Tuition Reimbursement Program.
  • Discounts on hotel accommodations, dining, and entertainment.
  • A 401(k) savings plan.
White Lodging is an equal opportunity employer. We value diversity and are dedicated to cultivating an inclusive atmosphere for all associates.

Location Code: 3112