Guest Services Supervisor

2 weeks ago


Milwaukee, Wisconsin, United States Marcus Hotels Full time

Are you dedicated to providing exceptional service and creating memorable experiences for guests? If you have a passion for hospitality and a keen eye for detail, we invite you to consider the role of Guest Services Supervisor at Marcus Hotels. In this position, you will oversee front desk operations, ensuring that our guests receive the highest level of service and satisfaction.

About Us: Marcus Hotels & Resorts is a well-established name in the hospitality industry, known for our commitment to excellence and guest satisfaction. We pride ourselves on our rich history and our ability to create extraordinary experiences for both guests and team members.

Key Responsibilities:

  • Lead the front desk team, ensuring effective training and development of staff to uphold our service standards.
  • Foster positive associate relations through strong leadership and effective communication.
  • Manage scheduling to guarantee optimal coverage while adhering to payroll guidelines.
  • Address and resolve guest inquiries and complaints with professionalism and care.
  • Oversee front desk operations, including guest check-in/check-out, transaction handling, and supply management.
  • Coordinate reservations and special arrangements for groups, while reviewing daily reports and logs.
  • Ensure accurate financial reporting, including guest ledgers and payroll management.
  • Communicate safety and security concerns to the appropriate management personnel.
  • Perform additional duties as required to support hotel operations.

Qualifications:

  • High School Diploma or equivalent required.
  • Strong supervisory and leadership skills.
  • Excellent verbal and written communication abilities.
  • Proficient in the use of office and front desk technology.
  • Must be able to work a flexible schedule as needed.
  • Professional representation of the company is essential.
  • A valid driver's license and personal transportation are required.

What We Offer:

  • A complimentary, nutritious meal during each shift.
  • Discounted rates at Marcus Hotels & Resorts properties.
  • Access to discounts at various amenities including dining, entertainment, and wellness services.
  • Opportunities for career advancement and transfers within our hotel portfolio.
  • Paid time off and comprehensive health benefits after a specified period of employment.

Join Us: If you are looking to advance your career in the hospitality industry and make a positive impact on our guests' experiences, we encourage you to explore this opportunity with Marcus Hotels.



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