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Customer Service Representative
2 months ago
About the Role:
The Customer Service Representative I is a key member of the TD Bank Group team, responsible for delivering a legendary customer experience while providing solutions and referrals for TD products and services to new and existing customers.
Key Responsibilities:
- Consistently execute appropriate behaviors to deliver a legendary customer experience in the store.
- Conduct needs-based conversations and offer financial solutions to meet our customers' needs.
- Makes quality referrals to appropriate partners.
- Responsible for meeting individual performance metrics.
- Responsible for making sound decisions and timely problem resolution.
- Proactively reaches out to customers to deepen relationships through needs-based conversations.
- Performs a broad range of tasks of varying complexity and scope.
- Participates in opening and closing store procedures.
- Opens accounts and related services.
- Originates loan applications, prepares documents, and conducts loan closings.
Requirements:
- High School diploma or GED.
- 1+ years of related experience required.
- Superior customer service skills.
- Teller experience (Preferred).
- Strong organizational skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with the ability to be concise, clear, and consistent.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Sound judgment in decision making and problem solving.
- Proficient in Microsoft Office.
- Notary License (Preferred).
Working Hours:
40 hours including weekends.
