Hotel Operations Manager
5 hours ago
The General Manager is responsible for the overall success of our hotel, ensuring that all aspects of hotel operations meet or exceed corporate policies and franchise standards. This includes managing all hotel departments, developing and implementing sales and marketing strategies, and leading a team of employees to provide exceptional guest satisfaction.
Key Responsibilities
- Manage all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement sales and marketing strategies to increase revenue and occupancy.
- Lead a team of employees to provide exceptional guest satisfaction and ensure that all guest needs are met.
- Ensure that all hotel operations meet or exceed corporate policies and franchise standards.
- Monitor and control hotel expenses to ensure profitability.
- Develop and implement policies and procedures to ensure compliance with corporate policies and franchise standards.
Requirements
- Minimum of five years of progressive leadership experience in the hospitality industry.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Working knowledge of all hotel departments.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply good judgment to carry out instructions.
- Knowledgeable of the property management system.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners, and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website.
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