Warehouse Operations Senior Manager

5 days ago

Newark, Delaware, United States The Cigna Group Full time
Job Title: Warehouse Operations Senior Manager

At The Cigna Group, we are seeking a highly skilled and experienced Warehouse Operations Senior Manager to join our team. This is a critical role that requires a strong leader who can oversee the daily operations of our Newark, Delaware Distribution Center.

Key Responsibilities:
  • Drive daily operations output by working closely with onsite and remote managers and supervisors.
  • Be the primary resource for Procurement, Sales and Customer Service for issue resolution, product disposition and new project implementation.
  • Optimize product and process flow within the warehouse.
  • Coordinate training as needed with CSD Training Team.
  • Key resource to assist in SAP implementation execution.
  • Strong knowledge of DSCSA regulations.
  • Meet qualifications to be a Designated Representative for all 50 states.
  • Strong knowledge of all internal operational areas within CSD distribution operations.
  • Work with quality to investigate errors/discrepancies and investigate to determine root cause and prevent going forward.
  • Promotes safety. Protects the health and welfare of Company Associates.
  • Ensure compliance to all regulatory requirements including but not limited to client contract, DSCSA, FDA, DEA, VAWD/NABP, Boards of Pharmacies approvals and audits, licensing, pedigree, and serialization requirements.
  • Work with the corporate audit team to prepare and execute all internal and external audits related to outbound operation.
  • Ensure adherence to product stability and inventory quality during all processes within the outbound operation.
  • Work with the Director of Operations to review metrics monthly to identify production, quality and safety improvement opportunities.
  • Identify drivers of cost of quality and take corrective action to reduce overall cost of quality.
  • Reviewing PNP/WI's for accuracy as they relate to the operation and ensure adherence.
Requirements:
  • High School Diploma or GED. Bachelor's degree in Business Administration, Industrial Engineering or other related field is preferred.
  • Minimum of five years of progressive management experience with proven record of talent development of front-line supervisors and managers.
  • Five + years of related supply chain, warehouse operations experience or equivalent experience.
  • Located at our Delaware Distribution Center on a daily basis. As the Manager in Charge (MIC) you are expected to be on site on a daily basis when the operation is running.
  • Must have a minimum of two years of verifiable full-time managerial or supervisory experience in a pharmacy or wholesale distributor where the designated representative's responsibilities included, but were not limited to, record keeping, storage, and shipment of drugs or devices
  • Previous experience as a designated representative or manager in charge status is highly desirable. Seek to obtain these when qualified if not available to do so day one.
  • Advanced computer skills, including AS400/TPS, Word, Excel, PowerPoint, and SAP EWM.
  • Exceptional ability to analyze/forecast and make well-supported recommendations and decisions.
  • Ability to design analytical tools, project plans and process diagrams.
  • Team development focused: train and develop direct reports for future opportunities.
  • Thorough understanding of policies and procedures relative to fulfillment and customer service.
  • Excellent customer service skills.
  • Ability to perform in a fast-paced environment with a high sense of urgency.
  • APICS/SIX Sigma certification recommended.
  • Experience with process improvement, lean/six sigma and driving change.
  • Ability to work a flexible schedule.
  • NABP Requirements for Manager in Charge (MIC)

The Cigna Group is an equal opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation in completing the online application process, please email for support. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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