IT Service Desk Manager

11 hours ago


Newark, Delaware, United States Park National Bank Full time
Job Summary

We are seeking a highly skilled IT Service Desk Manager to join our team at Park National Bank. As a key member of our IT department, you will be responsible for leading our internal IT support teams in day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, and contributing to the overall improvement of our IT infrastructure.

Key Responsibilities
  • Supervise and manage a team of IT support specialists to ensure timely and effective resolution of technical issues.
  • Develop and implement training programs for the service desk and desktop support teams to enhance their skills and knowledge.
  • Collaborate with cross-functional teams to identify and address IT-related business needs and opportunities.
  • Manage and maintain IT service management processes, including incident, problem, and change management.
  • Ensure compliance with Bank's compliance requirements and risk management concepts, expectations, policies, and procedures.
  • Develop and deliver service desk and support strategies to fully support the organization's business strategy and objectives.
Requirements
  • High School Diploma or equivalent required.
  • Bachelor's Degree in Computer Science, Information Technology, or related field of study.
  • 8+ years of experience in service desk management and other IT functions, processes, and standards.
  • ITILv4 and MS O365 Certifications required.
  • HDM or SDM Certifications preferred.
Work Environment

This is a full-time, permanent role with a hybrid workplace schedule expected on-site days (M, T, W) in either Central Ohio headquarters in Newark, Ohio. A minimum of 40 hours is required per week.


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