Service Desk Support Specialist

1 month ago


Newark, Delaware, United States SourcePro Search, LLC Full time

We are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at SourcePro Search, LLC. The successful candidate will serve as the primary point of contact for end users seeking problem resolution, providing technical assistance via various channels.

The ideal candidate will possess a basic level of familiarity with Windows technologies and virtual desktops, with a willingness to learn rapidly. A professional and personable demeanor is essential, as is a relentless dedication to customer service. The successful candidate will be self-motivated, flexible, and willing to go the extra mile to solve problems.

Key Responsibilities:

  • Provide technical assistance via email, phone, help desk ticketing system, and in-person
  • Basic administration of email, distribution lists, and Active Directory
  • Troubleshoot remote user connection issues
  • Create, update, and maintain documentation for staff and firm assets
  • Advise and assist clients with specialized projects
  • Utilize ticketing system to input, gather, and analyze information
  • Perform installation and configuration for mobile devices
  • Manage, support, troubleshoot, and repair hardware, including printers, Macs, and PCs
  • Work with 3rd party vendors
  • Flexibility and adaptability to changing situations
  • Position may require weekend flexibility or working other shifts
  • Required to follow proper escalation procedures

Requirements:

  • Experience with several software programs, particularly Windows 10, Office 2016, Office 365, and iManage
  • Strong problem-solving skills
  • Strong organizational and interpersonal skills
  • Strong oral and written communication skills
  • Ability to quickly learn new technology and develop computer skills as required to meet user demand
  • Ability to work independently while contributing to the team
  • Ability to travel periodically to other offices as needed

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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