Senior Technical Support Specialist
2 weeks ago
Job Overview
The Field Service Engineer position has a primary responsibility to provide technical support for the client's customers, remotely or on site. This individual is responsible for proactive and reactive onsite management and the resolution of customer equipment issues.
Key Responsibilities
- Provide repair and maintenance to the client's systems located at customer sites.
- Answer customer calls, communicate with customer sites, and provide remote support when necessary.
- Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
- Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized.
Requirements
- Bachelor's degree in engineering or equivalent work experience.
- At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products.
- Hands-on experience with electronic test equipment.
- Strong software skills (MS Office).
- Excellent communication, organizational, problem solving, and customer relations skills.
Benefits
- Annual bonus opportunity
- Company matched 401(k) plan
- Employee Stock Purchase Plan (ESPP)
- Employer-sponsored comprehensive health plans
- Paid time off program
- Generous company vacation schedule
Travel Requirements
This position requires travel domestically and internationally and occasional weekend work.
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