Technical Support Specialist

3 weeks ago


San Francisco, California, United States TEKsystems Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at TEKsystems in Boston, Massachusetts.

About the Job:

As a Technical Support Specialist, you will provide general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, and maintaining all hardware, while ensuring optimal workstation performance.

Responsibilities:

  • Maintenance of office infrastructure, wireless network, phones, and conference rooms.
  • General software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows).
  • Escalation of incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
  • Integration of software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan.
  • Development and maintenance of technical documentation where appropriate.
  • Assistance in maintaining an accurate inventory of system assets.
  • Response to problems and issues escalated from the Service Desk.
  • Participation in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.

Requirements:

  • Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years' experience in Information Technology setting.
  • 1-3 years' experience with current versions of the Microsoft Windows operating system.
  • 1-3 years' experience with current versions of the Microsoft Office suite specifically with Word, Excel and Outlook.
  • Familiarity with networking technologies and concepts.
  • Understanding of the role routers, switches, and firewalls play.
  • Basic IP knowledge and understanding of wireless networking.
  • Experience with video conferencing technologies like WebEx, Teams, Zoom and Google Meet.
  • Familiarity with iPhones, Android devices, and other mobile devices.

Benefits:

  • Estimated salary: $60,000 - $80,000 per year.
  • 6 paid holidays and 5 PTO days a year offered.
  • Start Date: Flexible.

About Us:

TEKsystems is a growing company that values innovation and teamwork. We are committed to providing our employees with opportunities for growth and development.



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