Senior Technical Service Specialist
3 weeks ago
Michael Page is seeking a highly skilled Senior Technical Service Specialist to provide exceptional technical support, installation, repair, and maintenance of analytical instruments at customer sites. This role requires ensuring customers receive outstanding service and support, maximizing their satisfaction and the performance of our products.
Company Overview
Our client is the world's largest manufacturer of freezing-point osmometers used in clinical, pharmaceutical, and biotechnology laboratories. They are also a leading supplier of analytical instruments and test kits for the food, dairy, and industrial microbiological markets, with technical expertise in cytology, image analysis, and infrared spectroscopy. Their products are supported by a worldwide network of direct sales people and distributors, and 24/7 technical support.
Job Description
The successful candidate will be responsible for:
- Installing, commissioning, and maintaining analytical instruments on customer sites in accordance with company procedures and customer requirements.
- Providing technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.
- Maintaining accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.
- Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure customer needs are met and new product features are properly communicated.
- Developing and maintaining a thorough understanding of our products and their applications, as well as staying up-to-date with the latest technological advances in the industry.
- Participating in training sessions and seminars to maintain and expand technical knowledge and skills.
- Adhering to company safety policies and procedures and promoting a safe work environment.
Required Skills and Qualifications
To succeed in this role, you should have:
- A Bachelor's degree in engineering or a related field.
- At least 3 years of experience in field service, installation, and/or technical support of electronics.
- Strong technical skills in troubleshooting, repairing, and maintaining analytical instruments such as chromatography systems, mass spectrometers, or other analytical instrumentation.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers of varying technical backgrounds.
- Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Ability to work independently and as part of a team, with a strong customer-focused attitude.
Estimated Salary: $80,000 - $110,000 per annum
We offer a competitive salary and bonus structure that is comparable to current industry standards.
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