Biopharmaceutical Technical Support Specialist
6 days ago
Astrea Bioseparations is a global bioseparations company specializing in research, development, and manufacture of advanced bioseparation products. With R&D laboratories in the UK and manufacturing facilities in the Isle of Man and Massachusetts, the company is one of the largest volume affinity adsorbent manufacturers worldwide.
The company supports the biopharmaceutical industry with products and services that help bring lifesaving medicines to market. We focus on building quality and speed into each process using our Purity by Design approach.
Astrea Bioseparations is entering an exciting period of growth as we work towards enabling customers to bring advanced therapies to market using state-of-the-art purification nanofiber-based technology.
Job Responsibilities- Provide technical assistance to internal and external customers and offer pre- and post-sales support.
- Answer technical support questions from customers and sales team members.
- Manage case administration in Salesforce.
- Collaborate with internal customers to develop systems around technical support case management and customer feedback.
- Offer technical support and follow-up for the sales team in pre- and post-sales.
- Lead technical presentations and discussions with customers.
- Liaise with R&D to provide technical support to internal and external customers and the sales team.
- Identify suitable seminars and conferences to obtain information supporting Astrea's products and sales team.
- Degree in Biochemistry/Biotechnology or equivalent.
- Experience within the Biotechnology/Drug discovery industry.
- Familiarity with chromatography, protein purification, cell, and gene therapy.
- Ability to work with a multidisciplinary team across multiple sites.
- Familiarity with Astrea product range, use of products, and troubleshooting for customers.
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