Senior Technical Support Specialist in Los Angeles

7 days ago


San Francisco, California, United States Cascade Technology Services, LLC Full time
About the Role

We are seeking a highly skilled Senior Technical Support Specialist to join our team in Los Angeles. This is a full-time opportunity with a competitive salary and benefits package.

Job Description

The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and maintaining internal infrastructure. You will work closely with our clients to understand their technical needs and provide solutions that meet their expectations.

This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide technical support to clients via phone, email, chat, and in-person
  • Troubleshoot complex technical issues and resolve problems quickly and efficiently
  • Maintain internal infrastructure, including Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.
  • Create and maintain technical documentation
Requirements
  • Exceptional customer service skills, including a clear communication style, high reliability, and full ownership of all issues to complete resolution
  • Demonstrable experience supporting mac OS workstation (PC experience is a plus)
  • A passion for developing hard and soft skills and career advancement
  • Ownership and leadership character traits
  • Ticking system organization and upkeep experience
  • The ability to be receptive and action-oriented in response to constructive feedback
  • A calm and focused demeanor in high-pressure situations
  • Strong professional and technical communication skills (both written and verbal)
  • At least 5 years of help desk experience
  • At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues)
  • Experience with Jamf Pro or other MDM platforms
  • Optional experience supporting audio/video systems (Crestron, Savant)
  • Basic understanding of bash and/or Powershell scripting is a plus
Benefits
  • Above-market base salary: $80,000 - $100,000 per year
  • 95% coverage for medical/dental/vision premiums and more
  • 401k with employer match
  • $125 monthly technology reimbursement
  • $150 monthly meal stipend
  • $100 healthy living expense program
  • Generous reimbursement and bonuses for learning and training, including technical certifications
  • Flexible working hours
  • Generous PTO, sick and family leave policies
About Us

Cascade Technology Services, LLC is a rapidly growing MSP (managed service provider) offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry.



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