Senior IT Support Specialist

5 days ago


South San Francisco, California, United States The Rockridge Group Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at The Rockridge Group. In this role, you will be responsible for providing exceptional support to our clients, ensuring their computer systems are running smoothly and efficiently.

Job Overview

The ideal candidate will have a strong technical background, with experience in troubleshooting and resolving complex technical issues. You will work closely with our clients to understand their needs and provide personalized support to meet those needs.

In addition to your technical skills, you will possess excellent communication and interpersonal skills, allowing you to effectively interact with clients and colleagues alike.

About the Role
  • $60,000 - $80,000 per annum, depending on experience
Responsibilities
  1. Provide high-quality technical support to clients via phone, email, or remote access
  2. Troubleshoot and resolve complex technical issues related to desktop/laptop computer hardware and peripherals
  3. Communicate status updates to clients and ensure they are informed of progress throughout the repair process
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2-3 years of professional experience in IT support
  • Knowledge of Macintosh and PC computer operating systems, as well as Windows operating systems
  • Multi-tasking skills and ability to prioritize tasks effectively
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
Benefits

We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.



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