Technical Support Specialist Lead
2 days ago
Job Title: Technical Support Specialist Lead
We are seeking a highly skilled Technical Support Specialist Lead to join our team at Experis in Mountain View, CA. The ideal candidate will have 2+ years of experience leading and managing teams.
Key Responsibilities:
- Leadership & People Management:
- Lead and mentor a team of logistics specialists and technical support personnel.
- Foster a positive and collaborative work environment.
- Conduct performance evaluations, provide feedback, and identify training needs.
- Delegate tasks effectively and ensure team members have the resources to succeed.
Technical Support Management:
- Oversee the provision of technical support to users of AR hardware and software.
- Ensure timely resolution of technical issues and user inquiries.
- Develop and maintain support documentation and knowledge bases.
- Implement processes for troubleshooting, bug triage, and RMA management.
Estimated Salary: $100,000 - $130,000 per year
Bonus: Up to 15% annual bonus
Benefits:
- Comprehensive health insurance
- Retirement plan
- Paid time off
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