Cloud Infrastructure Technical Support Specialist

3 weeks ago


San Francisco, California, United States A-STAFFING, INC. Full time
About the Role

We are seeking a highly skilled Cloud Infrastructure Technical Support Specialist to join our team at A-STAFFING, INC.

Job Description

The ideal candidate will have 2+ years of experience in TCP/IP network work and possess advanced technical support skills with the Microsoft suite of products. Responsibilities include:

  1. Providing technical support for customers on PC, Server, and Azure-related issues
  2. Assisting internal and external customers with installation, configuration, troubleshooting, and ongoing usability of workstations, printers, and networking hardware
  3. Supporting employees with hardware, software, and network-related problems
  4. Managing server and network documentation
  5. Creating, managing, and updating trouble tickets within the company ticketing system
  6. Escalating unresolved issues to senior technicians

The successful candidate will also be responsible for ensuring the successful completion of daily tasks, providing advanced level technical support, and staying up-to-date with Azure services and VMs.

Required Skills and Qualifications
  • 2+ years of TCP/IP network work experience or equivalent knowledge
  • Helpdesk support experience
  • Excellent communication and interpersonal skills
  • Mastery of Microsoft office products (Visio, Word, etc.)

A competitive salary of $80,000 - $110,000 per year, depending on experience, is offered for this role. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please apply today.



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