Client Experience Strategy Leader

6 days ago


Lincoln, Nebraska, United States Firespring Full time
About the Role

Firespring is seeking a visionary leader to oversee and elevate our client interactions and customer success across multiple touchpoints. As our Chief Client Experience Officer, you will be at the forefront of ensuring an outstanding client experience by managing teams of account managers, project coordinators, web-based product support representatives, and retention marketing specialists focused on our commercial printing, marketing services, and web-based product business efforts.

Key Responsibilities
  • Lead and Inspire Teams: Cultivate a culture of excellence and client-centric service and success by leading and inspiring teams of account managers, project coordinators, web-based product support representatives, and retention marketing specialists.
  • Develop and Implement Strategies: Develop and implement strategies that enhance the customer experience at every stage, from initial contact through project completion and ongoing client engagement.
  • Oversee the Client Lifecycle: Oversee the entire post-sale client lifecycle, ensuring a seamless transition between different phases of engagement and consistently delivering exceptional service.
  • Align with Company Goals: Work closely with senior leadership, sales and marketing, and fulfillment teams to align client experience, retention, and loyalty initiatives with broader company goals, driving overall business success.
  • Drive Client Engagement: Spearhead initiatives that drive client engagement and retention, including account growth strategies, personalized communications, education on expanding service offerings, client engagement activities, and tailored support services.
  • Measure Success: Develop and oversee key performance indicators (KPIs) to measure the effectiveness of client experience initiatives and report on outcomes.
Requirements
  • Extensive Experience: 10+ years of experience in client experience, account management, or related roles, with a proven track record of leading teams and enhancing client success.
  • Strong Understanding: Strong understanding of client lifecycle management, implementing client experience strategies to improve engagement, retention, and customer success that drive positive outcomes and align with overall business goals.
  • Leadership Skills: Exceptional leadership, communication, and interpersonal skills with the ability to motivate team members and collaborate effectively across departments.
  • Technical Skills: Proficiency in CRM systems, marketing platforms, project management tools, and data analysis to support strategic decision-making.
  • Business Acumen: A strategic thinker with a passion for problem-solving and a deep understanding of client needs, market trends, and business dynamics.
  • Adaptability: Ability to thrive in a dynamic environment while maintaining a client-focused approach.
  • Industry Knowledge: Background in commercial printing, marketing, and web-based product client services is a plus.
What We Offer
  • Competitive Salary: Our people are our greatest asset. We reward standout candidates with competitive pay that reflects your skills and experience.
  • Unlimited Vacation: We offer unlimited, paid vacation because we believe in work-life balance and want you to enjoy time off as needed.
  • 401(k) Plan: Save for the future with our comprehensive 401(k) plan and access to professional financial advisors.
  • Fun Work Environment: We believe work should be enjoyable. Our vibrant culture includes team activities, events, and a lively atmosphere that makes every day at Firespring a blast.
  • Positive Community Impact: Get involved in the community with one paid day off each month to volunteer in causes you care about.
  • Miscellaneous Benefits: Enjoy perks like unlimited soft drinks, tea, and beer. Flexible scheduling options are available to help you balance your personal and professional life.


  • Lincoln, Nebraska, United States AccorHotels Full time

    Company OverviewAt Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. We are committed to fostering your growth and learning, ensuring that your work is meaningful. As you journey with us, you will discover the endless possibilities that Accor has to offer. By...


  • Lincoln, Nebraska, United States Oracle Full time

    Job OverviewThe Head of Event Strategy & Business Operations plays a pivotal role in formulating processes, strategies, solutions, and tools aimed at enhancing operational efficiency, boosting productivity, and delivering outstanding outcomes. This position involves spearheading organizational planning initiatives, leading strategic presentations, tracking...


  • Lincoln, Nebraska, United States Oracle Full time

    Position OverviewThe Director of Event Strategy & Business Operations plays a pivotal role in formulating processes, strategies, and tools aimed at enhancing operational efficiency, boosting productivity, and delivering outstanding outcomes. Key ResponsibilitiesThis leader will spearhead organizational planning initiatives, oversee strategic presentations,...

  • Sales Team Leader

    2 weeks ago


    Lincoln, Nebraska, United States Moris Media Full time

    Moris Media is seeking a talented individual for the role of Sales Team Leader. In this position, you will have the opportunity to guide and motivate a group of sales professionals to achieve remarkable outcomes.As a Sales Team Leader, your primary responsibilities will include:Setting Sales Objectives: Establish ambitious yet attainable sales goals for the...


  • Lincoln, Nebraska, United States Sampson Construction Full time

    Sampson Construction is seeking a skilled Construction Project Leader to become a vital part of our team. This individual will oversee the successful delivery of diverse projects from inception to completion. Key Responsibilities: Ensure timely and budget-friendly project delivery - Manage projects within the defined scope, schedule, and financial...


  • Lincoln, Nebraska, United States Lamar Advertising Full time

    Position OverviewWe are seeking a dynamic and experienced Sales Manager to spearhead our outdoor advertising sales initiatives. This role requires a leader who can inspire and guide a high-performing sales team through effective training and motivational strategies. Key ResponsibilitiesThe Sales Manager will be responsible for overseeing all sales activities...


  • Lincoln, Nebraska, United States Sampson Construction Full time

    Sampson Construction is seeking a dedicated Construction Project Leader to enhance our team. This role will oversee the effective management of diverse projects from inception to completion.Key Responsibilities:Ensure timely and budget-friendly project delivery: Manage projects within defined parameters, timelines, and financial resources.Client Engagement:...


  • Lincoln, Nebraska, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a Restaurant Operations Leader to oversee all aspects of our fast-casual restaurant in Lincoln, Nebraska. As a leader within our growing company, you will be responsible for building and managing a high-performing team, ensuring exceptional customer service, and driving financial success. Team Development & Management: Recruit,...


  • Lincoln, Nebraska, United States Allergan Full time

    Job SummaryWe are seeking a highly skilled Senior Manager of Engineering and Automation Strategy to join our team at Allergan. This is a key leadership role that will be responsible for developing and implementing strategic plans to optimize our engineering and automation processes.Key ResponsibilitiesLead the development and implementation of strategic...


  • Lincoln, Nebraska, United States Schneider Electric Full time

    Join Schneider Electric as a Manufacturing Operations Leader.Are you enthusiastic about team leadership, operational efficiency, and supply chain dynamics? Schneider Electric presents a remarkable opportunity for a Manufacturing Operations Leader. In this pivotal role, you will be instrumental in enhancing performance excellence within the...


  • Lincoln, Nebraska, United States AccorHotels Full time

    Company OverviewAt Accor, we are more than just a global leader in hospitality. We embrace individuality and strive to match our roles with your unique personality. We are committed to fostering your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will uncover the endless possibilities that...


  • Lincoln, Nebraska, United States Schneider Electric Full time

    Join Schneider Electric as a Manufacturing Operations Leader.Are you enthusiastic about leading teams, optimizing business processes, and enhancing supply chain efficiency? Schneider Electric presents an exciting opportunity for a Manufacturing Operations Leader. In this role, you will be instrumental in driving operational excellence within the...


  • Lincoln, Nebraska, United States Norstella Full time

    Vice President, Clinical Strategy Company: Citeline Location: Remote, United States Date Posted: Aug 5, 2024 Employment Type: Full Time Job ID: R-446 Description Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on...


  • Lincoln, Nebraska, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking a Restaurant Operations Leader to join our growing team in Lincoln, NE!Are you passionate about creating an exceptional customer service environment? Do you enjoy seeing guests smile as they savor their meal? If so, this might be the perfect opportunity for you.We are revolutionizing the traditional full-service dining...


  • Lincoln, Nebraska, United States Lamar Advertising Full time

    Position OverviewWe are seeking a dynamic Sales Manager to spearhead our outdoor advertising sales initiatives. This role requires a leader who can inspire a high-performing sales team through effective training and positive motivation. Key ResponsibilitiesThe Sales Manager will oversee all sales operations within the office, ensuring profitability and...


  • Lincoln, Nebraska, United States Endeavour group Full time

    Company OverviewAt Endeavour, we are committed to fostering a more connected future.With a diverse portfolio that encompasses well-known brands, we are passionate about uniting people. Our enthusiasm for our products and industry drives us to innovate and create exceptional experiences for our customers and teams across Australia. If you thrive in a vibrant...


  • Lincoln, Nebraska, United States Dakota Fluid Power Full time

    Position OverviewRole Summary:The Client Relationship Executive plays a pivotal role in driving sales and enhancing profit margins while fostering market expansion and penetration. This position is crucial for ensuring the retention and development of customer relationships, along with maintaining high levels of customer satisfaction for both new and...


  • Lincoln, Nebraska, United States Compass Group, PLC Full time

    Job Summary:We are seeking a highly skilled Banquet Manager to join our team at Compass Group, PLC. As a key member of our operations team, you will be responsible for managing event planning and operations from start to finish, ensuring that our clients receive exceptional service and experiences.Key Responsibilities:Develop and implement event strategies...


  • Lincoln, Nebraska, United States Lynne Warren - State Farm Agent Full time

    ROLE OVERVIEW:Lynne Warren - State Farm Agent is seeking a dynamic Producer who can identify opportunities and effectively transform leads into enduring client partnerships. As the Customer Service Manager - State Farm Agent Team Member, your expertise in insurance offerings and market insights enables you to engage directly with clients, discern their...


  • Lincoln, Nebraska, United States TalentLink Solutions Full time

    Job OverviewWe are a specialized wealth management firm dedicated to assisting clients approaching or enjoying retirement. Our comprehensive services encompass retirement planning, estate management, and investment strategies. Through our partnership with an affiliated CPA firm, we enhance our offerings with tax planning and preparation services. This unique...