Client Relations Specialist
2 weeks ago
PrideStaff is currently looking for a Customer Service Support professional to join our dynamic team. This role is essential in ensuring customer satisfaction and maintaining strong relationships with our clients.
Key Responsibilities:
- Manage a high volume of incoming and outgoing communications, ensuring timely responses.
- Process purchase orders and maintain accurate records for the designated sales territory.
- Provide assistance with product inquiries, including details on availability and pricing.
- Prepare necessary documentation for exports and manage return authorizations.
- Support sales representatives by offering inside sales assistance and maintaining effective communication.
- Keep up-to-date with product specifications and changes to provide accurate information to clients.
- Assist team members with workload as needed to ensure departmental efficiency.
Qualifications:
- Demonstrated experience in customer service and administrative roles.
- Typing proficiency of at least 40 words per minute.
- Experience in a call center environment is advantageous.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- High school diploma or equivalent is required.
- Exceptional written and verbal communication skills.
- Strong customer service orientation with a focus on detail.
- Ability to manage multiple tasks effectively and work independently.
This position offers a competitive compensation package.
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