Client Relations Specialist

2 months ago


Santa Ana, California, United States Robinson Pharma Full time
Job Overview

The Client Relations Specialist is responsible for nurturing relationships with existing and prospective clients. This role involves addressing customer inquiries, conducting research, and proposing enhancements or modifications to products to drive sales growth.


Key Responsibilities:

  • Handles customer orders through various channels including phone, fax, and online in a call center setting.
  • Engages with clients regarding quotes, orders, issues, and potential business opportunities.
  • Delivers outstanding customer service, utilizing professional communication via phone, email, and fax.
  • Ensures departmental profitability through thorough research, analysis, and problem-solving.
  • Collaborates with clients, team members, sales personnel, and management to strategize and forecast future business.
  • Establishes objectives, plans, and follows up to guarantee timely achievement of all goals.
  • Keeps a tidy and organized workspace consistently.
  • Reviews customer order history as necessary.


Required Qualifications:

  • High School diploma/GED and/or some college education.
  • 1-3 years of experience in Customer Service.
  • Strong Communication Skills - capable of articulating clearly and accurately to facilitate effective operations.
  • Intermediate Computer Skills - proficient in MS Office (Excel, PowerPoint, Word, and Outlook).

Benefits Offered:

  • Competitive compensation, starting at $20.00-$25.00/hour, based on experience.
  • Medical & Dental coverage (company covers 75% of employee HMO plans).
  • Discounted Vision services.
  • 401k plan with a match up to 3% of annual salary.
  • Paid Holidays.
  • Vacation Days.
  • Sick Leave.


Robinson Pharma is dedicated to providing equal employment opportunities without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Robinson Pharma actively supports this policy by promoting the employment and advancement of individuals who are minorities, women, disabled, and veterans.

Robinson Pharma, Inc will conduct background checks through a third-party vendor. After accepting an offer, candidates will be required to complete and submit authorization for background investigations. Employment is 'at-will' and may be terminated at any time, with or without notice by either party.

Company Overview

We are a comprehensive contract manufacturer specializing in softgels, tablets, capsules, powders, and liquids for dietary supplements and personal health care.



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