Client Relations Specialist
2 weeks ago
Are you an adept Client Relations Specialist with exceptional interpersonal skills?
Do you pride yourself on being highly organized and enjoy leading initiatives?
If this resonates with you, we encourage you to consider this opportunity.
Compensation: $22-$25/hr
Work Schedule: Monday-Friday 8am-5pm
Key Responsibilities:
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Initiate support requests for technical disruptions.
- Record all customer interactions in the CRM/ticketing system.
- Ensure that technical support personnel follow up on technical matters.
- Monitor the progress of support tickets and repairs, providing updates to customers.
- Organize customer installation and service timelines, including coordinating subcontractors and submitting necessary documentation.
- Facilitate communication between sales, engineering, and production teams to guarantee customer satisfaction with product delivery and support.
- Track orders throughout production, installation, and support processes, ensuring all teams fulfill their responsibilities.
- Develop and maintain schedules.
- Participate in meetings and provide updates on project progress and customer service concerns.
- Perform other administrative, organizational, and customer success-related tasks as needed.
Qualifications
Essential Qualifications:
- Access to ITAR restricted information is required (must be a US Person).
- Experience in a customer support or customer success role.
- Excellent communication and organizational abilities.
- Proactive approach to problem-solving.
- Familiarity with customer service software and tools.
- Willingness to learn basic technical troubleshooting for equipment.
Desirable Qualifications:
- Bachelor's degree or equivalent experience in a relevant field.
- Some technical knowledge in computers, IT, or electronics.
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