Client Relations Specialist

1 week ago


Rancho Santa Margarita, California, United States PrideStaff Full time
Job Overview

An international wholesale firm is currently in search of a Client Relations Specialist. This role is essential for managing customer interactions and ensuring satisfaction through effective communication and support.

Key Responsibilities:
  • Handle a significant volume of incoming and outgoing communications.
  • Address all customer inquiries and purchase orders promptly.
  • Input and categorize all purchase orders for the designated sales territory.
  • Maintain an organized voicemail system.
  • Support team members as needed to balance workload.
  • Process product return requests and manage related documentation.
  • Provide sales assistance to regional managers.
  • Respond to inquiries regarding product pricing and availability.
  • Distribute tracking information for shipments as necessary.
  • Document service repair requests for the service department.
  • Prepare credit adjustments when required.
  • Stay updated on product specifications and availability.
  • Guide customers to local dealers within their area.
  • Familiarize with the company website for efficient navigation.
  • Manage a dedicated email account for purchase orders.
  • Prepare export documentation for international orders.
Qualifications:
  • Experience in customer service and administrative roles.
  • Typing proficiency of at least 40 words per minute is preferred.
  • Experience in a call center environment is advantageous.
  • Intermediate skills in MS Word, MS Excel, and MS PowerPoint are required.
  • A high school diploma or equivalent is necessary.
  • Exceptional written and verbal communication skills are essential.
  • Strong customer service orientation.
  • Excellent organizational and multitasking abilities.
  • High attention to detail and the ability to work independently.
About the Company

PrideStaff South Orange County Mission Viejo collaborates with local businesses to identify, interview, and recruit candidates for various staffing needs, including temporary, temp-to-hire, and direct-hire positions across multiple sectors such as office support, customer service, accounting, and general labor.



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